Heather Ritchie
Russell
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Legal Secretary
Department of Public Advocacy
08.2023 - Current
- Maintain a strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitate communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arrange for delivery of legal correspondence to clients, witnesses, and court officials.
- Organize files for court proceedings.
- Answer and direct calls using multi-line switchboard.
- Receive and place telephone calls to clients.
- Provide exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Screen telephone calls and forward to appropriate departments.
- Create, file, and maintain client files.
- Maintained filing and retrieval systems.
- Schedule and make appointments for attorneys.
- Create and print legal documents for attorneys to review.
Administrative Assistant
Adecco
11.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Calendar management by scheduling appointments strategically while considering priorities.
LPN
Wurtland Nursing and Rehabilitation
11.2020 - 12.2022
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Answered incoming phone calls.
- Scheduled appointments and transportation.
- Assisted with admissions, appointments, transfers, and discharges.
- Managed various general office duties such as answering multiple telephone lines, scheduling appointments, and filing documents to patient files.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Obtained patient vital signs and input/output measurements from inpatients.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Cared for wounds, provided treatments, and assisted with procedures.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Increased nursing team cohesiveness through active participation in staff meetings and open communication with colleagues.
LPN
Pinnacle Treatment Centers
05.2018 - 10.2020
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Managed various general office duties such as answering multiple telephone lines, scheduling appointments, and completing insurance forms.
- Answered incoming phone calls from patients to provide assistance.
- Assisted with admissions, appointments, transfers, and discharges.
- Filed documents in patient files.
- Demonstrated adaptability in working with diverse patient populations across various settings.
- Delivered emotional support to patients and families during challenging times.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Cared for wounds, provided treatments, and assisted with procedures.
LPN
Advanced Correctional Healthcare Inc.
12.2017 - 04.2018
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Assisted with admissions, appointments, transfers, and discharges.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, maintaining patient files, and filing.
- Demonstrated adaptability in working with diverse patient populations across various settings.
- Answered incoming phone calls to provide assistance and triage concerns.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Cared for wounds, provided treatments, and assisted with procedures.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
LPN
Oakmont Manor
10.2017 - 11.2017
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, maintaining patient files, filing, and scheduling appointments and transportation.
- Answered incoming phone calls to provide assistance and triage medical concerns.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Delivered emotional support to patients and families during challenging times.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Administered medications and injections to patients.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
- Comforted and counseled patients and families throughout care process.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
LPN
Ramey Estep
01.2015 - 10.2017
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, opening and closing a patient files, and scheduling appointments.
- Assisted with admissions, appointments, transfers, and discharges.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Answered incoming phone calls to provide assistance and concerns.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Demonstrated adaptability in working with diverse patient populations across various settings.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Assisted the APRN with clinic days.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Assisted with scheduling within the medical department.
- Assisted with interviews and hiring.
Education
LPN - Practical Nursing
Collins Career Center
Coal Grove, OH04-2006
High School Diploma -
Ironton High School
Ironton05-2003
Skills
- Efficient multi-tasker
- Appointment scheduling
- Legal document preparation
- File organization
- Client communication
- Calendar management
- Client correspondence
- Document management
- Phone etiquette
- Document preparation
- Spreadsheets
- Legal terminology
- Administrative functions
- Clerical assistance
- Work Planning and Prioritization
- Data entry
- Office equipment use
- Critical thinking
- Multi-line telephone systems
- Case files organization
- Documentation and recordkeeping
- Drafting legal documents
- Administrative support
- Document drafting
- Organizational skills
- Clear oral/written communication
- Scheduling and calendar management
Timeline
Legal Secretary
Department of Public Advocacy
08.2023 - Current
Administrative Assistant
Adecco
11.2022 - 08.2023
LPN
Wurtland Nursing and Rehabilitation
11.2020 - 12.2022
LPN
Pinnacle Treatment Centers
05.2018 - 10.2020
LPN
Advanced Correctional Healthcare Inc.
12.2017 - 04.2018
LPN
Oakmont Manor
10.2017 - 11.2017
LPN
Ramey Estep
01.2015 - 10.2017
LPN - Practical Nursing
Collins Career Center
High School Diploma -
Ironton High School
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