Heather Keen
Manchester
Summary
Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.
Overview
18
18
years of professional experience
Work History
Mental Health Technician
Ridge Behavioral Health System
03.2025 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Medical Assistant
Laurel County Correctional Center
04.2022 - 02.2025
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Medical Assistant
Family Practice of Kentucky
01.2022 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Patient Care Technician
Manchester Memorial Hospital
11.2007 - 07.2009
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
NHA - Medical Assistant
ChoiceMD
London, KY01-2022
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL01-2021
GED -
Clay County Adult Education Center
Manchester, KY05-2007
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Crisis intervention
- Empathy development
- Clinical documentation
- Order of draw
- Patient care
- HIPAA compliance
- Customer service
Timeline
Mental Health Technician
Ridge Behavioral Health System
03.2025 - Current
Medical Assistant
Laurel County Correctional Center
04.2022 - 02.2025
Medical Assistant
Family Practice of Kentucky
01.2022 - 04.2022
Patient Care Technician
Manchester Memorial Hospital
11.2007 - 07.2009
NHA - Medical Assistant
ChoiceMD
Associate of Science - Healthcare Management
Ultimate Medical Academy
GED -
Clay County Adult Education Center
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