Heather Smith
Pikeville
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
26
26
years of professional experience
1996
1996
years of post-secondary education
Work History
Office Manager
Lucas & Son Funeral Home
Pikeville
2000.01 - 2025.07
- Managed daily office operations and maintained organized records.
- Scheduled appointments and coordinated services for families.
- Assisted in preparing documentation for funeral services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer complaints or answered customers' questions.
Education
Shelby Valley High School
PikevilleSome College (No Degree) - English Education
Pikeville College
Pikeville, KYSkills
- Office management
- Records organization
- Customer relationship management
- Invoice tracking
Answering multiple phone lines
Meeting with multiple families a day
Making funeral arrangements & pre arrangements
Customer service
Accomplishments
- Was ask for by families upon arrival
- Only one people wanted to write their obituaries and help pick out their merchandise
References
References available upon request.
Timeline
Office Manager
Lucas & Son Funeral Home
2000.01 - 2025.07
Shelby Valley High School
Some College (No Degree) - English Education
Pikeville College