Heather Wells
Eubank
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Lincare Healthcare
01.2022 - Current
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Contacted customers to return routine and general calls promptly.
- Facilitated communications through management of inbound and outbound customer calls.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Special Education Aide
Pulaski County Schools
08.2010 - 01.2022
- Provided teacher support with curriculum delivery and student behavior management.
- Monitored student progress and behavior.
- Documented student progress, obstacles and academic milestones for parents and faculty.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Education
High School Diploma -
Pulaski County High School
Somerset, Ky05.1994
Skills
- Conflict Mediation Abilities
- Call Volume Analysis
- Online Systems
- Outstanding Communication Skills
- Order Placement
- Delivery Tracking
- Ticket Changes
- Quality Assurance Evaluation
- Trained in Salesforce
- Understanding Customer Needs
- Inbound Call Management
- Microsoft Office Suite Proficiency
Timeline
Customer Service Agent
Lincare Healthcare
01.2022 - Current
Special Education Aide
Pulaski County Schools
08.2010 - 01.2022
High School Diploma -
Pulaski County High School
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