Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather 'Nicole' Mattingly

Philpot

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.

Overview

6
6
years of professional experience
2006
2006
years of post-secondary education

Work History

Dispatcher

Tally's Towing And Recovery Roadside Service
Owensboro
06.2025 - 02.2026
  • Managed incoming calls to coordinate roadside assistance for clients.
  • Communicated clearly with drivers to ensure timely dispatch of services.
  • Utilized GPS systems to track vehicle locations and optimize routes.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.

Caregiver

TimeSavers
Owensboro
04.2020 - 05.2025
  • Assisted clients with daily living activities to maintain independence.
  • Provided companionship and emotional support to enhance client well-being.
  • Administered medication according to prescribed schedules and guidelines.
  • Communicated effectively with families regarding client needs and updates.
  • Collaborated with healthcare professionals to coordinate care plans for clients.
  • Documented daily activities and changes in client condition accurately.

Education

Ohio County High School
Beaver Dam, KY

Some College (No Degree) - Nursing

OCTC
Owensboro, KY

Skills

  • Customer relationship management
  • Emotional intelligence
  • Multitasking and organization
  • Problem-solving
  • Customer relations

Timeline

Dispatcher

Tally's Towing And Recovery Roadside Service
06.2025 - 02.2026

Caregiver

TimeSavers
04.2020 - 05.2025

Ohio County High School

Some College (No Degree) - Nursing

OCTC
Heather 'Nicole' Mattingly