Heidy Ebanks
Summary
Driven Customer Service Agent with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
5
5
years of professional experience
Work History
DISPATCHER/ OFFICE CLERK
Caytech-Airconditioning
03.2024 - Current
- Respond to service calls and customer emails promptly, ensuring client concerns are addressed.
- Coordinate daily schedules for technicians, ensuring timely service delivery.
- Process work orders and payments accurately in the company’s billing system.
- Maintain the office environment by managing supplies, scheduling meetings, and assisting in the day-to-day operational tasks.
- Track service requests and follow-up to ensure timely completion and client satisfaction.
CUSTOMER SERVICE/CASHIER
Kirk Freeport
11.2023 - 12.2023
- Managed high-volume phone calls, addressing customer queries and complaints.
- Processed sales transactions and handled cash register balancing during opening and closing shifts.
CALL CENTER AGENT
Caribbean Call Center
09.2019 - 12.2019
- Conducted outbound follow-ups to leads and existing customers to drive sales.
- Provided accurate product information, addressing customer inquiries and transferring them to specialized agents when necessary.
- Logged all customer interactions into the database, maintaining detailed records of conversations and outcomes.
Education
ASSOCIATE DEgree - Pre-colloge
UNIVERSITY COLLEGE OF THE CAYMAN ISLAND
01.2023
High school diploma -
Brassavola Bilingual School
01.2019
Wesleyan Christian Academy
01.2017
Skills
- Fluent in English and Spanish, able to assist diverse client bases
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) with strong organizational skills, document management, and file maintenance
- Ability to prioritize and manage multiple tasks effectively in fast-paced environments
- Excellent verbal and written communication; comfortable liaising with clients and internal teams
- Accurate processing of billing, work orders, and scheduling
References
- Christopher Williams, Associates Professor, +(345)323-1651, cwilliams@ucci.edu.ky
- Mavrick Welds, IT Technician, +(345)326-3622, mavwelds@gmail.com
- Farrah Ramsay, Manager, (345)949-7477 ext. 1181, strd@kirkfreeport.com
Timeline
DISPATCHER/ OFFICE CLERK
Caytech-Airconditioning
03.2024 - Current
CUSTOMER SERVICE/CASHIER
Kirk Freeport
11.2023 - 12.2023
CALL CENTER AGENT
Caribbean Call Center
09.2019 - 12.2019
High school diploma -
Brassavola Bilingual School
ASSOCIATE DEgree - Pre-colloge
UNIVERSITY COLLEGE OF THE CAYMAN ISLAND
Wesleyan Christian Academy
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