Henry Matthews
North Sound Estates,Cayman Islands
Summary
Professional that possess strong communication skills, adept at building relationships. With a proven ability to improve customer satisfaction and support team objectives. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, compassion and on focused solutions.
Overview
4
4
years of professional experience
Work History
Help Desk Technician
Techy Solutions
George Town , Cayman Islands
10.2024 - Current
- Managed user accounts including passwords resets, account creation and deletion.
- Supported remote desktop connections for users requiring assistance offsite.
- Responded promptly to customer inquiries via phone or email.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
Internal Technical Sales
Callidus Wholesale
Newton Abbot, United Kingdom
03.2024 - 10.2024
- Provided technical support to customers via telephone and in person
- Maintained customer satisfaction through e-mail correspondence with the sales team.
- Provided customers with systems solutions by detailed oriented used on computerbased systems.
- Established customer accounts by ensuring timely payments for services, and establishing a good working relationship.
Trainee Design Technician
HOWETEC
Exeter, United Kingdom
02.2023 - 12.2023
- Utilized time management to ensure timely delivery of products.
- Implemented software for solar systems cost and payback by researching software's that fitted companies' requirements.
- Created a standard document for licensing solar systems by developing a flexible document that can be customized to meet the needs of the client.
- Developed new skills in the industry through resilience and good colleague relationships.
Customer Service Assistant
Lidl
Teignmouth, United Kingdom
05.2022 - 09.2023
- Handled returns in accordance to Lidl policy while maintain positive customer relations.
- Constantly keeping myself up to date on new products services and offers.
- Consistently supported company demands with flexible role changes.
- Offered guidance to customers whenever necessary.
Customer Service Assistant
Coppermine
Dawlish Warren, United Kingdom
05.2021 - 10.2021
- Assisted customers with price checks, lifting heavy objects for customers in store.
- Maintaining cleanliness throughout all hours within my workspace.
- Monitored and replenished appropriate stock levels.
- Maintained a clean and organized working environment.
Server
Rockpool Catering
Teignmouth, United Kingdom
11.2020 - 03.2021
- Understood the extra precautions required of vulnerable customers during Covid.
- Ensured consistent and swift food deliveries.
- Welcomed customers, visitors and service providers with professionalism and courtesy.
- Adhered strictly to both departmental and corporate guidelines.
Education
Business Skills - Telephone Skills
SkillTec Training
Online Course05.2023
Safeguarding Customer Credit Card Data: PCI Compl
Linkedin
Online Course11-2024
L For Healthcare Professionals SQL For Healthcare
Linkedin
Online Course11-2024
Performing A Technical Security Audit and Assessment -
Linkedin
Online Course10.2024
Building A HIPAA Compliance Program Building A HIPAA Compliance Progra -
Linkedin
Online Course10.2024
Skills
- Multi-Task Management
- Professional phone etiquette
- Receiving payments
- Technical Support
- Professional
- Collaborative
- Accountable
- Flexible
Timeline
Help Desk Technician
Techy Solutions
10.2024 - Current
Internal Technical Sales
Callidus Wholesale
03.2024 - 10.2024
Trainee Design Technician
HOWETEC
02.2023 - 12.2023
Customer Service Assistant
Lidl
05.2022 - 09.2023
Customer Service Assistant
Coppermine
05.2021 - 10.2021
Server
Rockpool Catering
11.2020 - 03.2021
Business Skills - Telephone Skills
SkillTec Training
Safeguarding Customer Credit Card Data: PCI Compl
Linkedin
L For Healthcare Professionals SQL For Healthcare
Linkedin
Performing A Technical Security Audit and Assessment -
Linkedin
Building A HIPAA Compliance Program Building A HIPAA Compliance Progra -
Linkedin
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