- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Coding and Programming
- Web Development and Design
- Digital Art and Animation
- Designing and Printing 3D Models
- Electronics and Circuit Building
- Artificial Intelligence (AI) and Machine Learning
- Developing software, websites, and apps in various programming languages
- Blockchain Technology and Cryptocurrency
- Volunteer Work
- Homelessness Outreach
- Getting involved in local advocacy groups to promote positive change in the community
- Advocacy Campaigns & Attending Local Meetings
- Hiking
- Gardening
- Music
Shaina Covington
Owensboro,KY
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Salvation Army Corps
Owensboro, KY
12.2025 - Current
- Utilized phone systems and office software to manage communications and maintain documentation effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Streamlined check-in processes, reducing wait times for guests.
- Provided basic technical support for front office equipment, minimizing downtime. (Printers, Phones)
Pet Sitter
Chloe Coppage
Whitesville, KY
08.2025 - Current
- Provided attentive care to pets, ensuring safety and comfort during each sitting session.
- Executed daily schedules for various pets, maintaining routine consistency.
- Prepared food following instructions from pet owners.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Monitored pet behavior and health, promptly addressing any concerns to owners.
- Maintained cleanliness of pet areas.
Volunteer
Hopkins County Humane Society
Madisonville
02.2025 - 05.2025
- Assisted with animal care, including feeding, grooming, and socialization of shelter animals.
- Supported adoption events by promoting available pets to potential adopters.
- Monitored animal behavior and health, reporting concerns to veterinary staff for timely intervention.
- Implemented inventory tracking system for supplies, ensuring availability of essential resources for daily operations.
- Assisted with special events and programs.
- Engaged with community members to educate on responsible pet ownership and animal welfare initiatives.
- Collaborated with team members to maintain cleanliness and organization of shelter facilities.
Server
Mellow Mushroom
Owensboro, KY
12.2021 - 05.2022
- Provided exceptional customer service in fast-paced restaurant environment
- Adapted quickly to changing menu items and specials, improving guest experience
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated rapport with regular customers.
- Assisted with order accuracy and timely delivery to enhance guest satisfaction
- Collaborated with kitchen staff to ensure efficient food preparation and presentation
- Maintained cleanliness and organization of dining area to meet health standards
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Customer Service Representative
Alorica
Owensboro, KY
02.2020 - 05.2022
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Office Assistant
FKC Properties
Grantville, GA
06.2012 - 07.2014
- Organized and maintained filing systems to enhance information retrieval and data management efficiency.
- Assisted in scheduling appointments, meetings, and events to optimize staff productivity and resource allocation.
- Conducted inventory management for office supplies, streamlining procurement processes to reduce costs.
- Led initiatives to upgrade office technology tools, improving overall operational effectiveness and user experience.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in preparation of marketing materials, enhancing property visibility
- Conducted market research to assist agents in pricing strategies and competitive analysis
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Education
Bachelor of Science - Computer And Information Systems
Owensboro Community And Technical College
Owensboro, KY05-2028
Skills
Technical Skills:
Software Installation & Upgrades Virtual Machines Basic Troubleshooting Hardware Identification Cloud Computing Concepts Printer Troubleshooting Windows, Linux & macOS
Customer Support Skills:
Customer Service Communication Problem Resolution De-escalation Active Listening
Troubleshooting & Analytical Skills:
Issue Diagnosis Critical Thinking Root Cause Analysis Step-by-Step Problem Solving
Remote Work Skills:
Time Management Self-Motivation Independent Work Online Communication Tools Task Prioritization
Professional Skills:
Reliability Adaptability Multitasking Organization Teamwork
Accomplishments
- Developed strong self-discipline through managing school, work, and personal responsibilities with minimal oversight
- Implemented effective time management strategies to balance multiple priorities and deadlines
- Successfully balanced college coursework, part-time employment, and childcare responsibilities
- Built and configured virtual machines and gained experience with cloud computing concepts
- Designed and 3D printed models demonstrating technical and creative skills using digital files and 3D Printer Software
- Diagnosed and resolved hardware and peripheral issues, including printer troubleshooting
- Performed system setup, configuration, and software installation on multiple devices
- Proven ability to stay organized and productive in independent work environments
Certification
- CISCO NetAcad - IT Essentials
- COMPTIA A+ - (In Progress)
Interests
Timeline
Receptionist
Salvation Army Corps
12.2025 - Current
Pet Sitter
Chloe Coppage
08.2025 - Current
Volunteer
Hopkins County Humane Society
02.2025 - 05.2025
Server
Mellow Mushroom
12.2021 - 05.2022
Customer Service Representative
Alorica
02.2020 - 05.2022
Office Assistant
FKC Properties
06.2012 - 07.2014
Bachelor of Science - Computer And Information Systems
Owensboro Community And Technical College