HILDO GOMES
Lexington
Summary
Customer-focused Account Manager with 7+ years of experience in client relationships, supply chain coordination, and team leadership. Skilled in managing key accounts, resolving service issues, and improving operations. Strong communicator with expertise in project management, client retention, and upselling to drive growth.
Overview
9
9
years of professional experience
Work History
Senior Client Manager
Medline Industries, Inc
Chicago
06.2020 - 06.2025
- Managed a portfolio of healthcare accounts, overseeing supply chain coordination and ensuring delivery accuracy.
- Collaborated with internal departments to support product standardization, prevent order disruptions, and execute timely product conversions.
- Developed cross-functional solutions with warehouse, billing, and logistics teams, reducing exception order rates by 28%.
- Analyzed data from customer surveys to determine areas of improvement in product offerings or services provided.
- Recognized for driving a 15% increase in account retention through relationship building and proactive problem solving.
Account Coordinator
Mckesson Corporation
Irving
03.2016 - 05.2020
- Utilized problem-solving skills to resolve customer issues in a timely manner.
- Served as the primary liaison between healthcare clients and internal teams for distribution and medical product service inquiries.
- Resolved complex customer issues by identifying order fulfillment gaps and collaborating on long-term resolutions.
- Assisted in the implementation of customer-facing dashboards and tracking tools for inventory transparency and KPI reporting.
- Coordinated with various departments to ensure smooth payment processing.
Education
MBA - Business Administration Project Management
City University of Seattle
Seattle, WA12-2019
Bachelor of Science - Communication
Arizona State University
Tempe, AZ05-2016
Skills
- Strong Communication Skills & Presentation
- Account Management & Retention
- Client Relationship Building
- Supply Chain Health & Fulfillment
- Upselling & Revenue Growth
- Order Management & Inventory Monitoring
- Cross-Functional Team Collaboration
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Salesforce CRM SAP ERP Smartsheet Teams / Zoom
- Data Analysis & Reporting
Timeline
Senior Client Manager
Medline Industries, Inc
06.2020 - 06.2025
Account Coordinator
Mckesson Corporation
03.2016 - 05.2020
MBA - Business Administration Project Management
City University of Seattle
Bachelor of Science - Communication
Arizona State University
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