Hillary Greer
Bowling Green
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Medical Assistant
360care
08.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Surgical Dental Assistant
Nguyen Oral & Maxillofacial Surgery
04.2017 - 07.2018
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
- Enhanced patient comfort by providing attentive pre-operative care and preparation.
Dental Assistant
Nashville Brighter Smiles
04.2012 - 07.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Sales Associate
Petco
04.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
Papa John's Pizza
09.2003 - 08.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certified Dental Assistant - Dental
Kaplan Career Institute
Nashville, TN09-2010
High School Diploma -
Pearl Cohn High School
Nashville, TN05-2004
Skills
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Patient-focused care
- Sterilization techniques
Timeline
Medical Assistant
360care
08.2019 - Current
Surgical Dental Assistant
Nguyen Oral & Maxillofacial Surgery
04.2017 - 07.2018
Sales Associate
Petco
04.2014 - 03.2015
Dental Assistant
Nashville Brighter Smiles
04.2012 - 07.2018
Customer Service Representative
Papa John's Pizza
09.2003 - 08.2006
Certified Dental Assistant - Dental
Kaplan Career Institute
High School Diploma -
Pearl Cohn High School
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