Summary
Overview
Work History
Skills
References
Timeline
Generic

Hillary Johnson

Fountain Run

Summary

Dynamic professional with extensive experience in cash handling and customer service at Froscher German Bakery. Proven ability to enhance sales through effective communication and active listening. Skilled in food safety compliance and inventory management, consistently ensuring a high-quality customer experience while maintaining operational efficiency. Committed to fostering customer loyalty and satisfaction. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

1
1
year of professional experience

Work History

Gas Station Cashier

Alexis Brinkerhoff
Orderville
03.2019 - 05.2019
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Baker

Thunderbird Restaurant
Mt. Carmel Jct.
07.2018 - 10.2018
  • Followed food safety guidelines while preparing all food items.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Inspected finished products before packaging them up for sale.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Rotated stock as needed to keep freshness intact.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.

Cashier/ Head Cook

Froscher German Bakery
Orderville
03.2018 - 07.2018
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Collected payments and provided accurate change.
  • Used suggestive selling techniques to promote add-on sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.

Skills

  • Cash handling and point-of-sale operation
  • Food safety compliance
  • Inventory management
  • Customer service and sales promotion
  • Time management
  • Active listening
  • Product knowledge
  • Effective communication
  • Attention to detail
  • Problem solving
  • Organizational skills

References

References available upon request.

Timeline

Gas Station Cashier

Alexis Brinkerhoff
03.2019 - 05.2019

Baker

Thunderbird Restaurant
07.2018 - 10.2018

Cashier/ Head Cook

Froscher German Bakery
03.2018 - 07.2018

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Hillary Johnson