Hilliary Wilson
Glasgow
Summary
Public Housing Manager with a proven track record at the Housing Authority of Glasgow, excelling in organizational skills and strong leadership. Successfully created engaging and impactful lesson plans as a CCD Teacher for diverse student groups. Demonstrated ability in classroom management and encouraging supportive learning environment.
Overview
13
13
years of professional experience
Work History
Public Housing Manager
Housing Authority of Glasgow
08.2012 - Current
- Develop, organize, and retain detailed files and records in compliance with company standards.
- Review and verify paperwork prepared by staff for accuracy and compliance with federal regulations.
- Receive and address resident concerns, collaborating with both residents and internal staff to resolve
issues effectively and maintain a positive living environment.
- Train and provide work direction and guidance to Public Housing staff.
- Transmits data to federally secure systems.
- Post and balance rent and scheduled charges to resident accounts.
- Ensure accurate initialization and balancing of recurring resident charges.
- Collect and reconcile rent and other receivables; oversee resident accounts to ensure timely payments
and correct allocations.
- Prepare and submit legal paperwork; represent property management in court when necessary.
- Communicate effectively with staff regarding changes to policy and federal regulations.
- Provide courteous and effective assistance to residents and agencies via phone communication.
- Compose professional letters and complete various administrative forms and paperwork.
- Operate a variety of office machines such as computer, calculator, copiers and other equipment.
CCD Teacher
St. Helen Catholic Church
05.2017 - 02.2024
- Developed engaging lesson plans aligned with teachings for diverse age groups.
- Facilitated classroom discussions to promote growth and understanding of lessons.
- Implemented teaching strategies that improved student participation and retention of lessons.
- Improved classroom management by establishing clear expectations and consistent consequences.
- Developed a strong rapport with students, fostering a positive learning environment.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Organized events to enhance community engagement and foster parental involvement.
- Assessed student progress, adapting teaching methods to meet individual needs.
Education
Bachelor of Arts - Psychology/Sociology
Western Kentucky University
Bowling Green, KY08-2010
Skills
- Instructional adaptation
- Strong leadership
- Positive reinforcement
- Group and individual instruction
- Problem-solving abilities
- Time management
- Excellent communication
- Organizational skills
Timeline
CCD Teacher
St. Helen Catholic Church
05.2017 - 02.2024
Public Housing Manager
Housing Authority of Glasgow
08.2012 - Current
Bachelor of Arts - Psychology/Sociology
Western Kentucky University
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