Holeigh DiRocco
Lexington
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
4
4
years of professional experience
Work History
Hostess/Server Trainer
Roxbury Diner
06.2022 - 01.2026
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, coordinating seating arrangements efficiently.
- Assisted in maintaining cleanliness and organization of dining area.
- Provided menu information, answering guest inquiries with accuracy.
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for seamless operations.
- Trained new servers on menu knowledge, service techniques, and restaurant policies to maintain consistency.
- Streamlined order processing by utilizing POS systems effectively, reducing wait times for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
BBA - Sales
University of Kentucky
Lexington, KY05-2028
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- High volume dining
- Sales techniques
- Order accuracy
- Supply restocking
Timeline
Hostess/Server Trainer
Roxbury Diner
06.2022 - 01.2026
BBA - Sales
University of Kentucky