Holley Ralston
Louisville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Known for exemplary team-building and project oversight skills. Able to work with all types of personalities. Organized and dependable who is successful at managing multiple priorities with a positive attitude.. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Brookside Properties
Louisville
2023.06 - Current
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Responded to tenant requests for maintenance services in a timely manner.
- Conducted tours of available apartments, highlighting features and amenities.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Greeted potential tenants and provided information about the property.
- Calling delinquency.
- Collecting rent payments.
Package Handler
UPS
Louisville
2021.02 - 2023.04
- My job at UPS was to load the cans on & off the planes, load the belly with packages and unload them
- As well as driving equipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Followed safety regulations to maintain safe work environment.
- Helped train new employees in safe practices and warehouse procedures.
Sales Associate
Gordon Food Service
Louisville
2018.01 - 2021.01
- Trained new employees on customer service, money handling and organizing strategies.
- Prepared merchandise for sales floor by pricing or tagging.
- Greeted customers and offered assistance with selecting merchandise and completing purchases.
- Helped customers locate products and checked store system for merchandise.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High school diploma -
Eastern High School
Skills
- Customer Service
- Time Management
- Cash Register Operation
- Teamwork and Collaboration
- Conflict Resolution
- Meeting Deadlines
- Cleaning Techniques
- Speaking Clearly
- Retail Store Operations
- Listening Skills
- Returns and Refunds
- Restock Shelves
- Checking Inventories
- Answering Customer Questions
- Complex Problem-Solving
- Money Handling
- Verbal Communication
- Multitasking Strengths
- Guest Relations
- Excellent People Skills
- Basic Mathematics
- Background Check Process
- Sales Techniques
- Customer Experience
Timeline
Leasing Consultant
Brookside Properties
2023.06 - Current
Package Handler
UPS
2021.02 - 2023.04
Sales Associate
Gordon Food Service
2018.01 - 2021.01
High school diploma -
Eastern High School