Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Hollie Harrison

Richmond

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. 4 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Scheduling Supervisor

Bluegrass Pediatric Therapies
03.2024 - Current
  • Coordinated scheduling operations to optimize workforce efficiency and minimize downtime.
  • Implemented process improvements that enhanced scheduling accuracy and reduced conflicts.
  • Trained and mentored team members on scheduling software and best practices.
  • Developed and maintained comprehensive schedules to meet operational demands effectively.
  • Facilitated communication between departments to ensure alignment on scheduling needs.
  • Resolved scheduling conflicts by evaluating priorities and resource availability efficiently.
  • Collaborated with management to forecast staffing requirements based on project timelines.
  • Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
  • Streamlined shift change procedures resulting in reduced downtime between shifts.
  • Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
  • Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
  • Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.

Office Manager

Live Well Chiropractic
10.2018 - 02.2023
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coded and entered daily invoices with in-house accounting software.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Madison Central High School
Richmond, KY
05.2017

Skills

  • Instructional Methods
  • Staff Development
  • Group and Individual Instruction
  • Subject Matter Expertise
  • Department Planning
  • Training and Mentoring
  • Staff Training
  • Customer Service
  • Organizational Skills
  • Accounts Payable and Receivable
  • Scheduling
  • Financial Tracking
  • Employee Supervision
  • Administrative Oversight
  • Clerical Support
  • Administrative Support
  • Office Administration

Education and Training

other

Timeline

Scheduling Supervisor

Bluegrass Pediatric Therapies
03.2024 - Current

Office Manager

Live Well Chiropractic
10.2018 - 02.2023

High School Diploma -

Madison Central High School

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Hollie Harrison