Holly Allen

• Responsible for teaching potential new drivers the correct methods of operating a school bus to obtain their CDL license per DMV standards.
• Monitored compliance with state and federal transportation regulations.
• Operated school buses safely across designated routes and schedules.
• Remedial training as needed to to teach, correct, and offer suggestions when an accident or incident occurred.
• Periodically evaluated and recertified as needed and required by the state annually.
• Trained in video retrieval, uploading, and editing to see and send necessary information per supervisors and school officials' request.
• Responsible for the safety of all children on board during transportation, to ensure safe and timely manner of the loading and unloading process to and from school daily.

• Processed customer transactions at point-of-sale terminals, ensuring swift and accurate service.
• Assisted customers with product inquiries and store navigation.
• Managed cash drawer, ensuring accurate cash handling and reconciliation.
• Resolved customer complaints promptly, fostering a positive shopping experience.
• Resolved customer complaints in a professional manner.
• Acted as a reliable support for team operations during peak hours.
• Collaborated with team members to maintain organized merchandise displays.
• Trained new cashiers on operational procedures and customer service standards to enhance team efficiency.
• Performed end of shift safe counts to ensure all financial transactions were documented correctly.

• Supervised and supported team under upper management, ensuring staff consistently delivered exceptional customer service to saver group customers.
• Performed all key holder responsibilities required to efficiently and securely close the store.
• Oversaw nightly operations, including completing end-of-shift paperwork, balancing registers, and performing accurate safe counts.
• Assisted in daily store operations and addressed customer service issues, resolving problems to maintain efficient workflow.
• Maintained a safe environment for customer and employees by monitoring store conditions and enforcing safety procedures.

• Ensured patient safety at all times by monitoring behaviors, preventing self harm, and maintaing a safe environment for patients and staff.
• Performed patient rounds every 15 minutes and recorded observations in compliance with treatment plans and doctors' instructions.
• Provided one on one support, therapeutic interactions, and structured leisure activities to promote emotional stability and social skills development.
• Facilitated patient confidence building and recovery steps, treating each individual with dignity and compassion.

Worked with and supervised a wide variety of people with a range of different mental illnesses, behavioral disorders, social anxieties and suicidal tendencies, to help them function inside a hospital setting, as well as in the everyday world.

• Guided customers through sales process, delivering high-quality service tailored to diverse credit backgrounds.
• Communicated professionally with customers and lenders both in person and over the phone, ensuring clarity, accuracy, and excellent service at every step.
• Supported sales operations by coordinating paperwork, resolving customers' concerns and ensuring a smooth and efficient approval process.
• Compiled and submitted documentation for financial lenders, facilitating approval of auto loans.
• Built strong working relationships with a diverse network of lenders across the country and internationally to maintain and grow business opportunities.