Holly Monroe
Bardstown
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at BJ's Steakhouse. Proven ability to enhance guest engagement and satisfaction through attentive service. Experienced in cash handling and training team members, consistently achieving high standards in fast-paced environments. Adaptable and committed to delivering outstanding results.
Overview
10
10
years of professional experience
Work History
Server
BJ's Steakhouse
07.2025 - Current
- Provided exceptional customer service by promptly greeting and seating guests.
- Assisted with menu knowledge to enhance guest dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
Independent Insurance Adjuster
Pilot Catastrophe Services
09.2022 - Current
- Evaluated insurance claims to determine validity and assess damages in accordance with company standards.
- Coordinated with policyholders, contractors, and legal representatives to facilitate efficient claim resolution.
- Conducted thorough investigations using industry-standard software to document findings and support claim decisions.
- Provided expert guidance on loss assessments, ensuring compliance with regulatory requirements and company policies.
Bottling Assembly
Bardstown Bourbon Company
09.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Call Center Supervisor
Seek-Now
05.2020 - 09.2022
- Supervised daily operations of call center, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored team members on effective communication techniques and issue resolution strategies.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
- Managed scheduling and resource allocation, optimizing staff coverage for peak call volumes.
Server, Bartender, and Manager
Bungalow Joes Bar and Grill
12.2015 - 03.2020
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, ensuring timely order processing and delivery during peak hours.
- Collaborated with kitchen staff to ensure accuracy in orders, contributing to consistent dining experiences.
- Trained new servers on menu knowledge and service standards, fostering a cohesive team environment.
Education
Fern Creek High School
Louisville Kentucky06-1993
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
BJ's Steakhouse
07.2025 - Current
Bottling Assembly
Bardstown Bourbon Company
09.2024 - 10.2025
Independent Insurance Adjuster
Pilot Catastrophe Services
09.2022 - Current
Call Center Supervisor
Seek-Now
05.2020 - 09.2022
Server, Bartender, and Manager
Bungalow Joes Bar and Grill
12.2015 - 03.2020
Fern Creek High School
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