Holly Phelps
Bowling Green
Summary
Proven detail-oriented Logistics Lead with a track record of enhancing warehouse efficiency and improving vendor relations at ShopHQ. Skilled at fostering positive customer relationships. . Known for reliability and exceptional organizational skills.
Overview
21
21
years of professional experience
Work History
Logistics Lead
ShopHQ
01.2019 - Current
- Schedule all inbound deliveries for our warehouse
- Manage reporting for Inbound Receiving (log purchase order details, verify PO receipts, ensure inventory has lock codes removed as needed.)
- Assist our Quality Control team with inspection as needed.
- Partner with internal teams, such as the buying and accounts payable team, regarding purchase order updates and product availability for live broadcast shows.
- Process and ship samples needed for live shows to our headquarters.
- Assist new vendor with onboarding and best practices for shipping to our warehouse.
- Create 3PL invoices for rework completed in house and chargebacks for vendors when issues arise Example: incorrect SKU labels, quality failures, etc.
- Scan and electronically file purchase order documents into database.
Quality Control Specialist
ShopHQ
04.2012 - 01.2019
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all categories.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Partnered with buying team regarding disposition of unacceptable units and processed return to vendor MRS in Oracle.
- Update the company website product specifications as needed.
Customer Service Representative
ShopHQ
09.2007 - 04.2012
- Provide excellent service to our customers via Phone calls and Email.
- Handled escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Followed up with customers as needed to ensure satisfactory as needed.
- Note customer accounts regrading action taken.
- Update account information as needed.
Merchandiser /Customer Service Representative
JCPenney
08.2004 - 09.2007
- Sort and organize merchandise for the selling floor.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Assist customers when on the selling floor.
Education
High School Diploma -
Warren East High School
Bowling Green, KY05-2004
Skills
- Warehouse operations
- Call center experience
- Microsoft Excel and Outlook
- Customer relations
- Reliable and punctual
- Vendor relations
- Scheduling
Timeline
Logistics Lead
ShopHQ
01.2019 - Current
Quality Control Specialist
ShopHQ
04.2012 - 01.2019
Customer Service Representative
ShopHQ
09.2007 - 04.2012
Merchandiser /Customer Service Representative
JCPenney
08.2004 - 09.2007
High School Diploma -
Warren East High School
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