Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Phelps

Bowling Green

Summary

Proven detail-oriented Logistics Lead with a track record of enhancing warehouse efficiency and improving vendor relations at ShopHQ. Skilled at fostering positive customer relationships. . Known for reliability and exceptional organizational skills.

Overview

21
21
years of professional experience

Work History

Logistics Lead

ShopHQ
01.2019 - Current
  • Schedule all inbound deliveries for our warehouse
  • Manage reporting for Inbound Receiving (log purchase order details, verify PO receipts, ensure inventory has lock codes removed as needed.)
  • Assist our Quality Control team with inspection as needed.
  • Partner with internal teams, such as the buying and accounts payable team, regarding purchase order updates and product availability for live broadcast shows.
  • Process and ship samples needed for live shows to our headquarters.
  • Assist new vendor with onboarding and best practices for shipping to our warehouse.
  • Create 3PL invoices for rework completed in house and chargebacks for vendors when issues arise Example: incorrect SKU labels, quality failures, etc.
  • Scan and electronically file purchase order documents into database.

Quality Control Specialist

ShopHQ
04.2012 - 01.2019
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all categories.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Partnered with buying team regarding disposition of unacceptable units and processed return to vendor MRS in Oracle.
  • Update the company website product specifications as needed.

Customer Service Representative

ShopHQ
09.2007 - 04.2012
  • Provide excellent service to our customers via Phone calls and Email.
  • Handled escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Followed up with customers as needed to ensure satisfactory as needed.
  • Note customer accounts regrading action taken.
  • Update account information as needed.

Merchandiser /Customer Service Representative

JCPenney
08.2004 - 09.2007
  • Sort and organize merchandise for the selling floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Assist customers when on the selling floor.

Education

High School Diploma -

Warren East High School
Bowling Green, KY
05-2004

Skills

  • Warehouse operations
  • Call center experience
  • Microsoft Excel and Outlook
  • Customer relations
  • Reliable and punctual
  • Vendor relations
  • Scheduling

Timeline

Logistics Lead

ShopHQ
01.2019 - Current

Quality Control Specialist

ShopHQ
04.2012 - 01.2019

Customer Service Representative

ShopHQ
09.2007 - 04.2012

Merchandiser /Customer Service Representative

JCPenney
08.2004 - 09.2007

High School Diploma -

Warren East High School
Holly Phelps