Holly Turner
Hustonville
Summary
Skilled in customer service and relationship building, I excelled at Als Auto Repair Of Lancaster by enhancing customer loyalty through exceptional service and maintaining financial accuracy. As a Patient Care Technician at Ephraim McDowell, I improved patient care quality, demonstrating strong collaboration and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Als Auto Repair Of Lancaster
01.2012 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Patient Care Technician
Ephraim McDowell
01.2023 - 02.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
High School Diploma -
East Jessamine High School
Jessamine KY 06-2011
Skills
- Customer service
- Customer relations
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
English
Timeline
Patient Care Technician
Ephraim McDowell
01.2023 - 02.2024
Office Manager
Als Auto Repair Of Lancaster
01.2012 - Current
High School Diploma -
East Jessamine High School
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