Hyon Mi Walker
Radcliff
Summary
Results-oriented team leader with expertise in customer relationship management and employee training. Proven ability to enhance team performance and drive customer satisfaction through strategic problem-solving and effective communication.
Overview
30
30
years of professional experience
Work History
Team Leader
Walmart
Radcliff
10.2023 - Current
- Empowered team members to improve customer satisfaction and loyalty, supporting retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive work environment that enhanced collaboration among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Set clear expectations for employees and offered ongoing guidance.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for effective communication to enhance team dynamics and improve overall performance.
- Developed strategies for problem solving and conflict resolution among team members.
- Offered training and support to keep team members motivated and working toward objectives.
Salesperson
American Freight Furniture and Mattress
Elizabethtown
09.2017 - 12.2023
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Educated customers about products and services offered by company.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Advised customers on product features and benefits to enhance their purchasing decisions.
- Collaborated with team members to create targeted sales plans that aligned with customer needs.
- Fostered teamwork by sharing insights and strategies to enhance overall sales performance.
- Developed and implemented strategies to meet sales quotas.
- Drove sales of company products and services through strategic customer meetings and organized follow-ups.
- Assisted customers in selecting furniture and mattress options.
- Explained product features and benefits to enhance customer understanding.
- Maintained a clean and organized sales floor for optimal customer experience.
- Collaborated with team members to ensure efficient inventory management.
- Handled customer inquiries and resolved issues promptly and effectively.
- Educated customers on financing options available for purchases.
- Conducted product demonstrations to showcase quality and comfort features.
- Cultivated key customer relationships that led to increased sales and repeat business.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Monitored inventory levels and placed orders to maintain stock.
Receiving Specialist
Rural King
Radcliff
09.2017 - 03.2019
- Received and inspected incoming shipments for accuracy and quality.
- Maintained accurate records of received goods in computer system to ensure inventory integrity.
- Organized and stored merchandise in designated warehouse areas to optimize inventory accessibility.
- Conducted regular audits of received goods to enhance inventory control accuracy.
- Communicated discrepancies in shipments to management promptly.
- Assisted in training new staff on receiving procedures and safety protocols.
- Utilized inventory management systems to track product availability.
- Performed cycle counts on inventory items and reconciled discrepancies with vendors.
- Operated forklift and other material handling equipment while adhering to safety protocols.
- Prepared receiving documents, including packing slips and bills of lading, to verify shipments.
- Unloaded trucks and tracked deliveries according to company procedures.
Store Manager
castle and cooke
Lanai
05.1996 - 01.2000
- Developed store tactics and strategies that aligned with operational performance and sales goals.
- Supervised daily store operations and ensured adherence to company policies.
- Established customer service standards and monitored staff compliance.
- Recruited and trained new employees to enhance team skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Conducted regular staff meetings to communicate updates and foster teamwork.
- Addressed customer complaints promptly to maintain satisfaction.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory levels and placed new orders for merchandise to maintain optimal stock availability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented inventory control measures to enhance accuracy and reduce discrepancies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed daily banking activities such as deposits and withdrawals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Lead Hostess
castle and cooke
Lanai
01.1996 - 11.1998
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions about menu items and specials, and provided general information about restaurant.
- Fulfilled special requests to enhance guest experiences during visits.
- Coordinated dining room staff workflow to ensure prompt and courteous service.
- Trained and supervised junior host staff to ensure excellent customer service.
- Communicated any issues or complaints to management in a timely manner.
- Collaborated with vendors and managed logistics to enhance event experiences.
- Communicated with kitchen and wait staff to streamline service operations.
- Monitored attendance records for host staff throughout shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Education
Business Management - Human Resources Management
Elizabethtown Community And Technical College
Elizabethtown, KY05.2013
Skills
- Customer relationship management
- Team building
- Employee training
- Conflict resolution
- Performance reviews
- Problem solving
- Sales strategies
Timeline
Team Leader
Walmart
10.2023 - Current
Salesperson
American Freight Furniture and Mattress
09.2017 - 12.2023
Receiving Specialist
Rural King
09.2017 - 03.2019
Store Manager
castle and cooke
05.1996 - 01.2000
Lead Hostess
castle and cooke
01.1996 - 11.1998
Business Management - Human Resources Management
Elizabethtown Community And Technical College