Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ibrahima Toure

Lexington

Summary

With a proven track record at Uber And Lyft, I enhanced customer satisfaction through exceptional service and strong time-management skills. Demonstrating adaptability and communication, I maintained high ratings and positive reviews. My approach to problem-solving and vehicle maintenance ensured seamless, high-quality experiences for all passengers.

Professional driver with strong focus on safety, efficiency, and customer satisfaction. Proven ability to collaborate with team members and adapt to changing conditions. Equipped with excellent navigation skills, punctuality, and reliable, results-driven approach. Highly skilled in maintaining vehicle upkeep and providing exceptional service.

Experienced with navigating city routes and ensuring timely and safe transportation. Utilizes problem-solving skills to manage dynamic driving conditions and enhance rider satisfaction. Track record of maintaining high level of customer service through effective communication and adaptability.

Reliable and personable, possessing strong understanding of city navigation and safe driving practices. Familiar with GPS technology and route optimization, paired with excellent customer service and time management skills. Committed to ensuring passengers reach their destinations efficiently and comfortably.

Overview

2
2
years of professional experience

Work History

Uber Partner

Uber And Lyft
02.2023 - 11.2024
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Associate

Warehouse Direct
03.2023 - 10.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Improved team collaboration by initiating regular coordination meetings.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.

Education

No Degree -

Lycee Malick Sy
Senegal Dakar
04-2018

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Vehicle maintenance
  • Time management
  • Customer engagement
  • Schedule management
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Cultural awareness
  • Customer feedback management
  • Communication

Interests

  • DIY and Home Improvement
  • I like working with my hands and fixing things
  • Woodworking
  • Volunteering
  • Auto Repair/Restoration
  • I participate in low-impact exercises to strengthen core muscles
  • Playing Sports

Timeline

Associate

Warehouse Direct
03.2023 - 10.2024

Uber Partner

Uber And Lyft
02.2023 - 11.2024

No Degree -

Lycee Malick Sy
Ibrahima Toure