Ina Jean-Louis
Lexington
Summary
Detail-oriented line assembler with expertise in quality control, mechanical assembly, and safety protocols. Proven ability to optimize workflows and train new employees effectively.
Overview
14
14
years of professional experience
Work History
Line Assembler
Adient
Georgetown
09.2020 - Current
- Assembled automotive seating components using hand tools and assembly line equipment.
- Operated machinery to support assembly processes and ensure timely production.
- Inspected finished products for quality and adherence to specifications.
- Identified defective parts or assemblies during inspection process and notified supervisor immediately.
- Collaborated with team members to maintain efficient workflow on the production line.
- Trained new employees on assembly techniques and safety regulations.
- Followed safety protocols and maintained a clean work environment at all times.
- Reported equipment malfunctions to maintenance for prompt resolution.
- Participated in team meetings to discuss workflow improvements and address challenges.
Call Center Sales Representative
Red Ventures
Lexington
03.2012 - 10.2019
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Resolved escalated customer service issues, ensuring customer satisfaction and retention.
- Handled customer orders efficiently for customers over the phone.
- Inquired about customer needs to determine service needs and accurately input information into electronic systems.
- Identified and pursued opportunities to cross-sell additional products and services, increasing revenue potential.
- Collaborated with team members to streamline sales processes, enhancing overall team efficiency.
- Adapted sales strategies based on changing market conditions and customer feedback.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
- Assisted in training new representatives on sales techniques and company policies.
- Reviewed daily performance metrics such as average wait time, number of calls answered.
Education
High School Diploma -
Henry Clay High School
Lexington, KY05-2005
Some College (No Degree) - Medical Assistant
Sullivan University
Lexington, KYSkills
- Assembly techniques
- Machinery operation
- Quality control
- Quality inspection
- Defect identification
- Safety protocols
- Assembly and production
- Workflow optimization
- Manufacturing background
- Performance improvement
- Attention to detail
- Mechanical assembly
Timeline
Line Assembler
Adient
09.2020 - Current
Call Center Sales Representative
Red Ventures
03.2012 - 10.2019
High School Diploma -
Henry Clay High School
Some College (No Degree) - Medical Assistant
Sullivan University