Inna Reza
Lexington
Summary
People Operations and Communications leader with eight years of experience building and scaling departments across HR, operations, and stakeholder engagement. Repeatedly promoted into roles of greater responsibility based on proven performance and trust. Known for creating clear systems, stabilizing growth, and leading with a consistent, human-centered approach. Currently completing formal training in integrative health to deepen the ability to support individuals and communities in a whole-person capacity. Deeply committed to responsible leadership, structure, and mission-driven work.
Overview
10
10
years of professional experience
Work History
HR Manager
A Plus Auto LLC
2025.04 - 2026.01
- Served as the first dedicated HR hire, functioning as a 1-woman HR department supporting 50 employees across multiple roles.
- Built all core HR infrastructure from the ground up, including policies, employee handbook, hiring workflows, and meticulously documented SOPs.
- Led a 27% workforce expansion in 2025 at the request of the CEO, ensuring compliant hiring, onboarding, and role clarity during rapid growth.
- Facilitated a full payroll provider transition, managing vendor comparison, due diligence calls, implementation, and employee communications with zero disruption to payroll operations.
- Implemented company-wide health benefits by sourcing cost-aligned vendors and educating employees on enrollment and utilization.
- Implemented company-wide 401(k) program, selecting vendors aligned with usability needs and leading employee education sessions.
- Acted as a trusted advisor to leadership on people strategy, organizational structure, and operational readiness.
HR Coordinator
FirstLight Home Care
2024.11 - 2025.04
- Operated as a 1-woman HR department supporting 50 employees in a regulated, people-centered care environment.
- Developed comprehensive SOPs for the HR department, improving consistency, documentation, and operational continuity.
- Led specialty initiatives at the request of the CEO, including development of a Veterans Program and direct communication with the VA to support implementation.
- Voluntarily accepted weekend on-call responsibilities outside formal HR scope, managing emergency field situations and client communications with discretion and urgency.
- Left role to accept an HR Manager position that aligned with prior leadership experience and scope.
Communications Director
Fine Designs
2017.09 - 2024.11
- Promoted rapidly from Account Executive to lead Customer Service, HR, and Communications, with full departmental ownership.
- Built the Customer Service department from the ground up, including workflows, templates, quality standards, and training systems.
- Assumed leadership of HR functions, overseeing hiring, onboarding, and employee relations across departments.
- Expanded teams strategically based on operational demand while maintaining consistent service and communication standards.
- Designed and implemented a structured program for Account Executives to improve account management, retention, and growth.
- Served as the primary point of contact for partner relations and conflict resolution, earning consistent praise for balancing company interests with partner satisfaction.
- Departed role due to relocation and desire for continued professional growth.
Dispatcher
Millhouse Logistics
2016.01 - 2017.01
- Promoted from Logistics Coordinator to Dispatcher based on performance and relationship-building skills.
- Secured and managed optimal broker partnerships to ensure efficient routing and delivery outcomes.
- Coordinated communication between drivers, brokers, and clients to resolve issues quickly and maintain service reliability.
Education
Certified Functional Nutrition Counselor -
Functional Nutrition Alliance
10.2026
Certificate in Herbal Studies -
American College of Healthcare Sciences
04.2026
High School Diploma -
04.2016
Skills
- Project management
- Regulatory compliance
- Client relationship management
- Data analysis
- Communication strategies
- Employee training
- Payroll oversight
- Diversity and inclusion
- Employee support
- HR leadership
Languages
- English, Fluent
- Russian, Advanced Proficiency
Timeline
HR Manager
A Plus Auto LLC
2025.04 - 2026.01
HR Coordinator
FirstLight Home Care
2024.11 - 2025.04
Communications Director
Fine Designs
2017.09 - 2024.11
Dispatcher
Millhouse Logistics
2016.01 - 2017.01
Certified Functional Nutrition Counselor -
Functional Nutrition Alliance
Certificate in Herbal Studies -
American College of Healthcare Sciences