Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Irene Stepp

Ashland

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Hot Topic
10.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Receptionist

Body-Mind-Spirit Podiatry
03.2023 - 08.2023
  • Company Overview: Ashland, KY
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Sales Associate

JCPenney
10.2022 - 03.2023
  • Company Overview: Ashland, KY
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Concessions Worker

Dawson Pool Concessions
05.2022 - 07.2022
  • Company Overview: City of Ashland-Ashland, KY
  • Improved customer satisfaction by providing efficient and friendly service at the concession stand.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Maintained clean, organized workspace according to operational standards.
  • Operated POS systems proficiently for accurate order processing and payment collection.

Sales Associate

Journeys
10.2020 - 01.2021
  • Company Overview: Ashland, KY
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Host

Texas Roadhouse
12.2019 - 05.2020
  • Company Overview: Ashland, KY
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Caregiver for Elderly

First Light Home Care
01.2022 - 2022
  • Company Overview: Grayson, KY
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

Associate of Science - Science

Ashland Community And Technical College
Ashland, KY
05-2025

Certificate - Phlebotomy

Phlebotomy Plus
Ashland, KY
07.2022

High school diploma - undefined

Boyd County High School
Ashland, KY
05.2020

Bachelor of Science - Natural Resources And Environmental Science

University of Kentucky
Lexington, KY
05-2028

Skills

  • Sales
  • Organizational skills
  • Pet care
  • Writing skills
  • Quality control
  • Animal Care
  • Host/Hostess
  • Dog Handling
  • Animal handling
  • Documentation review
  • Typing
  • Windows
  • Management
  • Experience with children
  • Childcare
  • Caregiving
  • Healthcare (Less than 1 year)
  • Phlebotomy (Less than 1 year)
  • HIPAA (1 year)
  • Medical Records
  • Computer skills
  • Medical terminology
  • Medical records
  • Customer service
  • Front desk
  • HIPAA
  • Cash register
  • Restaurant experience
  • Communication skills
  • Retail sales
  • POS
  • CPT coding
  • Office experience
  • Multi-line phone systems
  • Geriatrics
  • Time management
  • Team leadership
  • Money handling
  • Decision-making

Affiliations

  • Beta Chapter August 2019 to May 2020
  • KEY Club August 2019 to May 2020
  • FFA August 2017 to May 2019
  • Phi Theta Kappa March 2024 to Present

Timeline

Assistant Manager

Hot Topic
10.2024 - Current

Receptionist

Body-Mind-Spirit Podiatry
03.2023 - 08.2023

Sales Associate

JCPenney
10.2022 - 03.2023

Concessions Worker

Dawson Pool Concessions
05.2022 - 07.2022

Caregiver for Elderly

First Light Home Care
01.2022 - 2022

Sales Associate

Journeys
10.2020 - 01.2021

Host

Texas Roadhouse
12.2019 - 05.2020

Certificate - Phlebotomy

Phlebotomy Plus

High school diploma - undefined

Boyd County High School

Associate of Science - Science

Ashland Community And Technical College

Bachelor of Science - Natural Resources And Environmental Science

University of Kentucky

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Irene Stepp