Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
ISAAC THOM

ISAAC THOM

West Bay Grand Cayman,Grand Cayman

Summary

Experienced and polished waiter with over a decade of expertise in high-end, bustling 6-star restaurants. Seeking a challenging opportunity with an exciting employer to enhance professional background and further develop skills. Known for attention to detail, efficiency, and organizational abilities, brings extensive experience in the hotel industry. Possessing strong analytical, customer service, and problem-solving skills, adept at making well-informed decisions. Trustworthy and discreet individual with a proven track record in banqueting, restaurant, and terrace waitering.

Overview

14
14
years of professional experience

Work History

Server

The Westin Hotel and Resorts
12.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Salt Water Grill
06.2018 - Current
  • Providing a warm welcome for customers
  • Receiving food and drinks orders to the standard required by the guests
  • Serving dishes to customers at the tables
  • Ensuring time delivery of food and beverages to guests
  • Understanding the menu content and keeping up to date with the menu changes
  • Making recommendations of menu to the guests if requested
  • Answer guests queries in a polite and helpful manner
  • Clearing cutlery and dishes away from the table
  • Passing food orders to the kitchen staff promptly
  • Ensuring that all the restaurant corridors are kept clean at all times
  • Full product knowledge of all hotel products and services as well as the menu
  • Relaying and preparing table for the next customers
  • Looking after guests with special needs like dietaries, allergies and mobility etc
  • Capacity: 150
  • Reference: Marly -329 4249

Waiter

Yatches of Seabourn
07.2016 - 06.2018
  • Company Overview: 6
  • 6
  • Capacity: 600
  • Reference: Crew id # 487744

Senior Waiter

Norwegian Cruise Line
03.2014 - 06.2016
  • Company Overview: (Jewel)
  • (Jewel)
  • Capacity: 3000
  • Reference: ncl-talk@ucarjewel.edu

Waiter

The Millhouse Kitchen
02.2013 - 03.2014
  • Company Overview: 4
  • 4
  • Capacity: 180
  • Reference: General Manager (+2778 788 0896)

Banquet Waiter

Devonvale Hotel, Golf and Wine Estate
05.2012 - 02.2013
  • Company Overview: 5
  • 5
  • Capacity: 400
  • Reference: Gaylord 021 856 2080

Barrista

Pastis Bistro Brasserie
11.2010 - 05.2012
  • Company Overview: 4
  • 4
  • Capacity: 150 Seated
  • Reference: Owner (021 794 8334)

Education

Undergraduate Bachelors of Law - Law

University Of Liverpool, Truman Bodden Law School
08-2027

Skills

  • Preparation of food and drinks

  • Upselling techniques for wines and meals

    • Taking guests orders

    Strong Work Ethic

    Guest Engagement

    Professional Appearance

    Hospitality service expertise

    Memory retention

    Safe Food Handling

    Menu Memorization

    High-volume dining

    Food safety understanding

Personal Information


  • Passport Number: MA073280
  • Criminal Record: None
  • Date of Birth: 01/26/90
  • Gender: Male
  • Nationality: Zimbabwean
  • Marital Status: Single
  • Work Permit: Valid Grand Cayman work permit



Timeline

Server - The Westin Hotel and Resorts
12.2018 - Current
Server - Salt Water Grill
06.2018 - Current
Waiter - Yatches of Seabourn
07.2016 - 06.2018
Senior Waiter - Norwegian Cruise Line
03.2014 - 06.2016
Waiter - The Millhouse Kitchen
02.2013 - 03.2014
Banquet Waiter - Devonvale Hotel, Golf and Wine Estate
05.2012 - 02.2013
Barrista - Pastis Bistro Brasserie
11.2010 - 05.2012
University Of Liverpool - Undergraduate Bachelors of Law , Law

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ISAAC THOM