Isabella Williams
Richmond
Summary
Dependable Leader, equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. I seek out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Along with this I am a coordinated planner that is easily able to adapt to workflows to meet business demands while maintaining a positive nature.
Overview
6
6
years of professional experience
Work History
Server
Double Dogs
07.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure seamless meal preparation and timely delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new team members on service standards and restaurant protocols.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Shift Leader
BIGGBY COFFEE
05.2021 - 07.2024
- Made Beverages and food items accurately and with a sense of urgency.
- Trained New employees while completing daily tasks.
- Able to resolve customer complaints while maintaining customer satisfaction by offering solutions.
- Kept-up production lines to maintain an organized area to avoid health code violations and inaccurate products.
- Responsible for counting money and assigning drawers.
Team Member
Panera Bread
08.2019 - 05.2021
- Worked on food production line while maintaining proper sanitization.
- Worked in different stations to meet the production goals.
- Instructed new team members of the proper procedure of each station to maintain efficiency.
Education
High School Diploma -
Great Crossing High School
Georgetown, Kentucky05.2021
BBA - Marketing
Southern New Hampshire University
Hooksett, NH12-2027
Skills
- Team Leadership and Communication
- Successful Suggestive Selling
- Able to Provide and Receive Constructive Criticism
- Cash handling
- Workflow optimization
- Time management
- Positive attitude
- Goal setting and tracking
- Creative problem solving
- Client service
Timeline
Server
Double Dogs
07.2024 - Current
Shift Leader
BIGGBY COFFEE
05.2021 - 07.2024
Team Member
Panera Bread
08.2019 - 05.2021
High School Diploma -
Great Crossing High School
BBA - Marketing
Southern New Hampshire University