Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic

Isaiah Whitaker

Louisville

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Heine Brothers Coffee
01.2022 - 07.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.

Service Leader

Simply Mac
08.2021 - 11.2021
  • As the service leader at Simply Mac I was trained through Apple to be certified to work on repairs for Apple products. I was in charge of keeping track of all the repairs that went in and out of the store, worked on in-store repairs, and learned to be able to diagnose certain issues with devices to find resolutions.

Supervisor

Starbucks
10.2019 - 07.2021
  • I run shifts at the store, making sure to give breaks, assign tasks, and handle other supervisor duties. Those duties include, handling and counting money, placing the order, and coaching coworkers. I also handle things when a customer has a problem that requires a supervisor: questions, refunds, general customer service, and etc. I work with my manager to ensure the store is running properly and work to find new ways to improve sales, customer connection, and efficiency at the store.

Head Cashier

Feeders Supply
10.2017 - 03.2019
  • Started as a sales associate and was promoted to Head Cashier. I handled money, assigned tasks to coworkers, and made sure customers were happy and the store was neat while also managing my other duties of checking customers out, stocking the store, handling animals and products, and cleaning.

Education

High school -

Academy at Shawnee
01.2019

Associate of Arts -

Jefferson Community And Technical College
Louisville, KY
06-2027

Skills

  • Musical- Playing guitar, bass, and drums
  • Recording- Music
  • Writing
  • Digital art- Adobe Photoshop and Animate
  • Inventory management
  • Experience in engineering, aviation, and robotics
  • Computer Skills
  • Customer service
  • Team leadership

Certification

Apple Certified Technician training

Timeline

Assistant Manager

Heine Brothers Coffee
01.2022 - 07.2025

Service Leader

Simply Mac
08.2021 - 11.2021

Supervisor

Starbucks
10.2019 - 07.2021

Head Cashier

Feeders Supply
10.2017 - 03.2019

High school -

Academy at Shawnee

Associate of Arts -

Jefferson Community And Technical College

Awards

Valedictorian at Shawnee High school, Trustees’ Scholarship from the University of Louisville, Monsignor Horrigan Scholarship from Bellarmine University

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Isaiah Whitaker