Isha Shrestha
Morang,Nepal
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
4
4
Languages
4
4
years of professional experience
Work history
Barista
Brew Heaven cafe & Bar
Kerabari 8, Nepal
2026.06 - Current
- Recommended personalised beverages, enhancing customer satisfaction and rapport.
- Explained coffee blend differences, enriching customer experience with each visit.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Coordinated with kitchen staff to ensure seamless service during busy periods.
Barista ( server )
Cafe CU Restro and Bar
Sundarharaincha 09, Morang, Nepal
2024.04 - 2026.06
- Operated espresso machines with precision, ensuring high-quality beverages for customers.
- Manage high volume orders during peak hours while maintaining service quality.
- Collaborated with team members to streamline workflow during busy periods, enhancing service speed.
- Communicate effectively with kitchen staff for seamless service delivery.
- Maintained café cleanliness while preparing orders, contributing to a welcoming environment for customers.
- Processed cash transactions with precision at the register. to preserve financial integrity at all times.
Waiter
Kathmandu Grill Restaurant And Wine Bar
Chakshibari Marga, kathmandu, Nepal
2023.03 - 2024.03
- Delivered high-volume customer service during peak hours, ensuring swift responses to guest needs.
- Provided attentive service, anticipating guest needs to elevate satisfaction levels.
- Managed multiple tables at once using strong multitasking and detail checks.
- Processed orders and relayed them to kitchen staff for preparation.
- Maintained clean and organised dining area, enhancing guest comfort and overall experience.
- Ensured dining area was clean and organised for guest comfort.
- Completed cash transactions accurately, reducing end-of-shift discrepancies.
Server Assistant
The Chimney Restaurant
Darbar Marga, Kathmandu, Nepal
2022.06 - 2023.02
- Assisted customers with queries or requests to enhance overall dining satisfaction.
- Maintained calm, poised behaviour during challenging customer conversations to ensure service quality.
- Reset tables promptly to maintain dining flow and enhance guest turnover.
- Folded napkins and set silverware at the host station to ensure it was always fully stocked for incoming guests.
Education
High School Diploma - Account Managment
Orchid College
Morang, NepalA-Levels - Managment
Phewa Secondary English School
Morang, NepalSkills
- Espresso preparation
- Milk frothing
- Latte artistry
- Beverage menu knowledge
- Tea preparation
- Coffee bean selection
- Multitasking proficiency
- Peak hour reliability
- Customer engagement
Languages
Nepali
Native language
English
Upper intermediate
Hindi
Advanced
Nepali
Proficient (C2)
Languages
5,C1,5,C1
Timeline
Barista
Brew Heaven cafe & Bar
2026.06 - Current
Barista ( server )
Cafe CU Restro and Bar
2024.04 - 2026.06
Waiter
Kathmandu Grill Restaurant And Wine Bar
2023.03 - 2024.03
Server Assistant
The Chimney Restaurant
2022.06 - 2023.02
High School Diploma - Account Managment
Orchid College
A-Levels - Managment
Phewa Secondary English School