Ishema Johnson
Summary
Dedicated to providing an excellent experience in the industry that placed. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Barista Trainer
Starbucks, Barista
01.2023 - Current
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Taught proper procedures and strategies for success to new employees.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Promoted additional items with beverages, increasing store sales.
- Handled cash and processed payments accurately to avoid errors.
Telemarketing Consultant
Rance Media Inc.
03.2019 - 11.2022
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
- Answered calls, took messages, and transferred calls to correct individuals.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
Receptionist
Franklyn D Resort & Spa
02.2012 - 06.2015
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma -
Knox Community College
Manchester Jamaica06.2010
No Degree - Business Studies
Burmar Computer Institute
Jamaica 05.2003
Skills
- Training Materials
- Leadership Experience
- Health Codes Compliance
- Employee Performance Management
- Training Program Development
- POS Systems
- Administrative Support
- Data Entry
- Telephone Skills
- Verbal and Written Communication
Timeline
Barista Trainer
Starbucks, Barista
01.2023 - Current
Telemarketing Consultant
Rance Media Inc.
03.2019 - 11.2022
Receptionist
Franklyn D Resort & Spa
02.2012 - 06.2015
High School Diploma -
Knox Community College
No Degree - Business Studies
Burmar Computer Institute
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