Isis Gonzalez
Louisville
Summary
Results-driven team leader with experience in cash handling and customer service. Known for training staff and implementing operational improvements, which enhance service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Teller
PLS Financial Services
Louisville, KY
04.2026 - Current
- Processed customer transactions efficiently and accurately, ensuring compliance with financial regulations.
- Assisted customers with inquiries regarding accounts, services, and products to enhance customer satisfaction.
- Maintained cash drawer and performed daily reconciliations to uphold accuracy in financial reporting.
- Collaborated with team members to streamline operations and improve transaction processing times.
- Educated customers on available financial services, contributing to overall business growth and client retention.
- Trained new staff on operational procedures and customer service best practices to promote consistency in service quality.
- Implemented organizational improvements in workspace efficiency, enhancing overall service delivery speed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Resolved customer issues promptly by utilizing problem-solving skills and effective communication techniques.
- Currently in training to become a shift supervisor
Cashier Supervisor
Michels
Edgewater, NJ
10.2025 - 11.2025
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service best practices and register functions.
- Managed scheduling for cashier team to optimize coverage during peak hours.
- Resolved customer inquiries and complaints efficiently to maintain high satisfaction levels.
Cashier Team Lead
Acme Markets, Inc
Edgewater, NJ
10.2024 - 10.2025
- Supervised cashier team, ensuring adherence to company policies and customer service standards.
- Trained new cashiers on register operations and customer engagement techniques.
- Assisted in managing cash handling procedures, maintaining accuracy during financial transactions.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
Education
High School Diploma -
Memorial High School
West New York07-2026
High School Diploma -
Southern High School
Louisville, KY05-2026
High School Diploma -
Penn Foster High School
Scranton, PA04-2026
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
PLS Financial Services
04.2026 - Current
Cashier Supervisor
Michels
10.2025 - 11.2025
Cashier Team Lead
Acme Markets, Inc
10.2024 - 10.2025
High School Diploma -
Memorial High School
High School Diploma -
Southern High School
High School Diploma -
Penn Foster High School