Ismer Ramirez
Louisville,KY
Summary
Adept at enhancing operational efficiency and team performance, I leveraged troubleshooting and customer service skills at Kentucky Container Service to significantly reduce downtime and elevate client satisfaction. My proactive approach to maintenance, combined with a knack for fostering a safe and productive work environment, markedly improved truck reliability and workplace safety.
Hardworking Mechanic, successful at completing inspections, maintenance, and repairs on heavy-duty trucks. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions.
Overview
16
16
years of professional experience
Work History
Mechanic Shop Manager
Kentucky Container Service
03.2017 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve the performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Participated in ongoing training programs to stay current on industry trends and best practices.
Patient Service Specialist
Mortenson Family Dental
01.2014 - 03.2017
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Quality Control Supervisor
Louisville Graphite Inc
01.2012 - 12.2014
- Supported audits and led teams to investigate quality control processes and root out deficiencies fully.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Supervised and directed quality control personnel through effective mentoring, coaching, and work delegation.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
- Evaluated employee performance regularly, providing constructive feedback and coaching for skill development and career growth opportunities.
Production Line Supervisor
Arvato Digital Services
09.2008 - 11.2011
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
- Enforced safety protocols and procedures to maintain a safe working environment for all team members.
- Achieved cost reductions by identifying waste reduction opportunities and implementing lean manufacturing techniques.
- Implemented new technology solutions to improve overall production efficiency and accuracy.
- Reduced downtime by proactively addressing maintenance issues and scheduling routine equipment checks.
- Boosted team morale and productivity through effective communication, coaching, and recognition of individual achievements.
- Managed inventory levels, ensuring timely replenishment of raw materials to prevent production delays.
- Monitored operations on the floor daily, ensuring adherence to established procedures while troubleshooting any issues that arose during production runs.
- Managed a team of 60 production associates, overseeing productive production processes and meeting all deadlines.
- Resolved issues quickly to maintain productivity goals.
Education
High School Diploma -
Carlos Coello
Granma, CubaSkills
Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Preventive Maintenance
- Heavy equipment repair
- Diagnostics
- Problem diagnosis
- Vehicle inspections
- Equipment diagnostics
- Documentation and reporting
- Customer service
- Inventory management
- Work order management
- Computerized diagnostics
- Recordkeeping
- Fleet maintenance
- Safety management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Mechanic Shop Manager
Kentucky Container Service
03.2017 - Current
Patient Service Specialist
Mortenson Family Dental
01.2014 - 03.2017
Quality Control Supervisor
Louisville Graphite Inc
01.2012 - 12.2014
Production Line Supervisor
Arvato Digital Services
09.2008 - 11.2011
High School Diploma -
Carlos Coello
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