Iva Crutcher
Louisville
Summary
Customer Service Associate with a proven track record at Dillard's, excelling in resolving inquiries and enhancing customer satisfaction. Skilled in managing multi-phone lines and training new staff, I ensure operational excellence and efficiency. Committed to delivering timely service and fostering a positive customer experience through effective communication and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Customer Service Associate
Dillard's
09.1999 - 01.2024
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Trained new associates on customer service protocols and operational procedures for consistency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
Associate of Arts - Accounting
Watterson College
Louisville, KYSkills
Computer knowledge
Calculator 10 key
Multi phone lines
Timeline
Customer Service Associate
Dillard's
09.1999 - 01.2024
Associate of Arts - Accounting
Watterson College
Similar Profiles
Martha FernandezMartha Fernandez
Beauty Specialist at Dillard'sBeauty Specialist at Dillard's
Amelie DupuyAmelie Dupuy
Sales Associate at Dillard'sSales Associate at Dillard's
Madison McCartyMadison McCarty
Business Manager at Dillard'sBusiness Manager at Dillard's
Chris KemeryChris Kemery
Dock Associate at Dillard'sDock Associate at Dillard's
Savannah WilsonSavannah Wilson
Concessions Worker at Plainview Swim CenterConcessions Worker at Plainview Swim Center