Ivette Guzman-Marcelo
Winchester
Summary
Results-driven professional with extensive experience in food service management. Known for strong attention to detail and effective staff training, driving operational efficiency and enhancing customer experiences.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Baker
the bluegrass hospitality group
lexington
10.2025 - Current
- Prepared a variety of baked goods following established recipes and procedures.
- Operated ovens and mixers to ensure proper baking temperatures and mixing techniques.
- Maintained cleanliness and organization of baking stations and storage areas.
Manager
Chick-fil-A
Lexington
08.2019 - Current
- Supervised daily operations to ensure efficient workflow in a fast-paced environment.
- Implemented quality control measures for food safety and cleanliness standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed team schedules to optimize staffing during peak hours and special events.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
Education
High School Diploma -
Bryan Station High School
Lexington Ky05-2018
Associate of Arts - Culinary Arts
Sullivan University
Lexington, KYSkills
- Recipe execution
- Oven operation
- Mixing techniques
- Food safety compliance
- Quality control
- Staff training
- Attention to detail
- Team leadership
- Customer service
- Time management
- Conflict resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Manager of food safety certification
Timeline
Baker
the bluegrass hospitality group
10.2025 - Current
Manager
Chick-fil-A
08.2019 - Current
High School Diploma -
Bryan Station High School
Associate of Arts - Culinary Arts
Sullivan University