Summary
Overview
Work History
Education
Skills
Timeline
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Ivy Mae Cirillo

Owensboro

Summary

Dynamic small business owner with a proven track record at Lighthouse Point INC, excelling in relationship building and client service. Successfully enhanced customer satisfaction through strategic process improvements and effective team management. Skilled in budget control and inventory management, driving repeat business and referrals while fostering a high-performing work environment.

Overview

16
16
years of professional experience

Work History

Owner

Lighthouse Point INC
08.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Assistant

Vascular & Imaging Radiology LLC
04.2016 - 12.2020
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Elevated executive productivity, managing complex calendars and arranging travel itineraries.

Customer Service Cashier

Horseshoe Casino
09.2009 - 10.2012
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Redeemed coupons to discount purchases.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.

Education

Associate of Science - Medical Assistant

Nebraska Methodist College
Omaha
05-2008

Skills

  • Small business operations
  • Relationship building
  • Client service
  • Sales strategies
  • Budget control
  • Desktops, laptops, and mobile devices
  • Schedule management
  • Inventory management
  • Customer service management

Timeline

Owner

Lighthouse Point INC
08.2020 - Current

Assistant

Vascular & Imaging Radiology LLC
04.2016 - 12.2020

Customer Service Cashier

Horseshoe Casino
09.2009 - 10.2012

Associate of Science - Medical Assistant

Nebraska Methodist College

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Ivy Mae Cirillo