Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jace Wallace

Lexington

Summary

Proven track record in enhancing customer loyalty and satisfaction at City National Bank through empathetic resolution and excellent communication skills, dedicated to providing outstanding service and support. Possess a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

City National Bank
05.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Groundskeeper

Connemara Golf Course
03.2024 - 05.2024
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Maintained aesthetic consistency across multiple properties by following specific design guidelines.
  • Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.

Education

MBA - Business Administration

Campbellsville University
Campbellsville, KY
05-2026

Bachelor of Science - Business Administration

Campbellsville University
Campbellsville, KY
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Professional telephone demeanor

Accomplishments

2x 100% Customer Service Club at both the Tates Creek and Palomar branches of City National Bank.


Timeline

Customer Service Representative

City National Bank
05.2024 - Current

Groundskeeper

Connemara Golf Course
03.2024 - 05.2024

MBA - Business Administration

Campbellsville University

Bachelor of Science - Business Administration

Campbellsville University
Jace Wallace