Jackie Benge
Louisville
Summary
At The Kroger Co., I enhanced repair processes and customer satisfaction by streamlining operations and leveraging skills in electronics troubleshooting and exceptional customer service. Achieved significant productivity increases and reduced device malfunction rates, demonstrating meticulous attention to detail and a proactive approach to preventive maintenance.
Technical professional prepared for role with background in diagnosing and repairing electronic devices. Known for meticulous approach to resolving complex issues and ensuring operational efficiency. Strong focus on team collaboration and adaptability to meet changing demands. Skilled in soldering, circuit troubleshooting, and component testing, valued for reliability and precision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bench Technician
The Kroger Co.
11.2015 - 03.2025
- Streamlined repair processes, resulting in faster turnaround times and increased productivity.
- Reduced device malfunction rates by performing regular maintenance and calibration tasks.
- Prevented equipment failures through proactive identification of potential issues and implementation of preventive measures.
- Supported quality assurance initiatives by conducting thorough testing procedures after each repair job, confirming successful resolution before returning devices to clients.
- Upheld company reputation for quality workmanship by meticulously inspecting and verifying each repair job, catching potential errors before devices were returned to clients.
- Provided exceptional customer support by promptly addressing inquiries and concerns related to device performance or repair status.
- Contributed to cost savings by salvaging reusable components from non-repairable units during the refurbishment process.
- Maintained detailed documentation for all repair jobs, contributing to a comprehensive database of technical knowledge.
- Enhanced equipment functionality by troubleshooting and repairing various electronic devices.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Researched and implemented new technologies and equipment.
- Spread out articles or materials and examined for holes, tears and other defects.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Grocery Clerk
The Kroger Co.
06.2008 - 10.2015
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Removed trash, swept, and mopped floors for professional appearance.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Retrieved items for customers and verified prices.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
- Conducted daily cleaning tasks to maintain hygienic shopping environment.
- Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
- Maintained clean and inviting store environment, contributing to enhanced customer experience.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Science - Computer And Information Systems
University of Kentucky (JCTC)
Louisville, KY06-2012
Skills
- Electronics troubleshooting
- Software installation
- Power supply testing
- Hardware repair
- Through-hole soldering
- Positive attitude
- Customer service
- Time management
- Attention to detail
- Following safety practices
- Diagnostics and troubleshooting
- Worksite safety and maintenance
- Troubleshooting and testing
- Quality checks
- Hardware installation
- System repairs
- Preventive Maintenance
- Quality assurance
Certification
Network + certification
Timeline
Bench Technician
The Kroger Co.
11.2015 - 03.2025
Grocery Clerk
The Kroger Co.
06.2008 - 10.2015
Associate of Science - Computer And Information Systems
University of Kentucky (JCTC)
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