Jacklyn Groves
Hebron
Summary
Dynamic operations manager focused on improving customer satisfaction and retention. Successfully coordinated employee schedules and resolved issues, enhancing operational efficiency. Strong track record in financial analysis and performance management, driving consistent results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Operations Manager
Coverdale Motors/ Auto City
05.2023 - 01.2026
- Oversaw business operations and managed employee performance
- Coordinated employee schedules to ensure adequate coverage for business operations.
- Resolved issues for employees and customers to maintain satisfaction and operational flow
- Monitored profit and loss statements using Excel to evaluate financial performance.
- Executed title work and processed dealer sales to ensure compliance and efficiency
- Submit hours for payroll-logged through excel
Property Manager
Abode Management
01.2023 - 01.2026
- Oversee maintenance operations and daily task assignments to ensure property upkeep
- Conduct housing/apartment showings to facilitate tenant selection
- Conduct background checks for new tenants
- Collect monthly payments
- Attended eviction court hearings to represent management
- Track income and expenses using Excel to maintain accurate financial records
Store Manager
City Gear
02.2021 - 05.2023
- Managed inventory to maintain optimal stock levels and ensure product availability.
- Supervised employee activities to enhance productivity and ensure compliance with company policies.
- Created employee schedules to ensure adequate staffing for operational needs.
- Resolved customer situations and addressed problems to improve customer satisfaction.
- Maintain business standards (store design and customer flow)
Customer Service
Citi Bank
06.2018 - 12.2020
- Oversaw customer accounts to ensure accuracy and satisfaction, contributing to customer retention
- Handled customer situations and resolved issues related to accounts, improving customer trust and loyalty
- Assisted customers by providing information and support through phone calls, enhancing overall customer experience
- Facilitated the process of setting up new customer accounts
Import Lead
DHL Express
08.2013 - 02.2017
- Managed accounts on hold with Customs Border Patrol to facilitate timely clearance
- Control documents needed for shipment
- Sorted freight according to labels to ensure accurate delivery
- Responded to customer emails to resolve inquiries efficiently
Education
High School Diploma -
Newport High School
Newport, KY05-2009
Skills
- Employee performance management
- Financial analysis
- Schedule coordination
- Compliance execution
- Inventory management
- Customer retention strategies
- Vendor relationship management
- Team leadership
- Problem solving
- Time management
- Microsoft Office proficiency
- Sales expertise
Awards
- Received Microsoft certification (Word, Excel, Power Point and Outlook)
- Leadership Award
Other Employment
- Amazon warehouse (picker/packer)
- Groupon warehouse (picker/packer)
- Kroger factory (packer/sorter)
- Ron’s gas station
Timeline
Operations Manager
Coverdale Motors/ Auto City
05.2023 - 01.2026
Property Manager
Abode Management
01.2023 - 01.2026
Store Manager
City Gear
02.2021 - 05.2023
Customer Service
Citi Bank
06.2018 - 12.2020
Import Lead
DHL Express
08.2013 - 02.2017
High School Diploma -
Newport High School