Elizabeth Slone
Taylor Mill,KY
Summary
Experienced Customer Service Representative with a strong focus on effective communication and problem-solving. Exceptional skills in active listening and written correspondence, allowing for a deep understanding of customer needs and the ability to provide tailored solutions that enhance their experience. Committed to surpassing customer expectations and ensuring complete satisfaction through a service-oriented approach.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Cincinnati Nature Center
06.2024 - Current
- Implemented and maintained high cleanliness standards in public areas and office spaces
- Trained and supervised team of housekeeping staff, conducting regular performance evaluations and providing ongoing coaching and support to ensure quality
- Developed and implemented efficient cleaning procedures
- Collaborated with other departments to coordinate housekeeping schedules, inventory management, and special cleaning projects, ensuring seamless operations and guest satisfaction
Customer Service Representative
Advantage Solutions
05.2022 - 06.2024
- Company Overview: Remote
- Worked directly with Business Development Managers and Assistants to support client services
- Responsibilities included handling the Ferrero brand portfolio, worth over $11 million, along with several other mainstream brands by working directly with the BDM to ensure accurate pricing, and precision in all deals submitted
- Fluent in all aspects of EDI and maintaining communication flow between clients and with our internal teams
- Proactively recommending solutions and showcasing independent thinking strategies to understand and increase sales volume, profitability and incremental growth opportunities for each brand within my team's direction
- Handled average 150-200 emails daily between customers and clients
- Remote
Ophthalmic Medical Technician
Midwest Eye Center
03.2019 - 10.2021
- Assisted ophthalmologists in performing diagnostic tests and procedures
- Maintained ophthalmic equipment and ensured all instruments were in proper working condition for patient exams
- Managed patient flow and scheduling, ensuring efficient and timely delivery of eye care services to estimated 45 patients daily
- Triaged phone calls from patients and outside contacts and handled in order of importance
Night Audit/ Assistant General Manager
Hampton Inn & Suites
11.2016 - 03.2019
- Managed nightly operations, reconciling daily financial transactions, and resolving guest concerns in a timely and professional manner
- Trained and supervised front desk staff on customer service protocols, proper cash handling procedures, and hotel policies to ensure smooth operations
- Collaborated with other department heads to plan and execute special events, promotions, and guest amenities to enhance overall guest satisfaction and drive repeat business
Combat Medic Specialist (68W)
U.S. Army
05.2013 - 11.2015
- Company Overview: Germany
- Administered emergency medical treatment, primary care, and force health protection in diverse operational and clinical environments
- Facilitated evacuations from point of injury or illness through the military health care continuum
- Provided treatment to both battle and non-battle casualties
- Ensured optimal patient outcomes through swift and effective medical interventions
- Planned and executed medical support for volunteer operations and activities
- Germany
Education
Bachelor of Science - Environmental Science
American Military University
Charles Town, WV12-2024
Skills
- Customer service-focused
- Workload prioritization
- Customer relationship management
- Quality improvements
- Quality assurance controls
- Training and mentoring
- Critical thinking
- Microsoft proficiency
Accomplishments
- Salute - Veterans National Honor Society
- Cum Laude
Timeline
Housekeeping Supervisor
Cincinnati Nature Center
06.2024 - Current
Customer Service Representative
Advantage Solutions
05.2022 - 06.2024
Ophthalmic Medical Technician
Midwest Eye Center
03.2019 - 10.2021
Night Audit/ Assistant General Manager
Hampton Inn & Suites
11.2016 - 03.2019
Combat Medic Specialist (68W)
U.S. Army
05.2013 - 11.2015
Bachelor of Science - Environmental Science
American Military University
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