Jacob Collins
Versailles
Summary
Proven Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
10
10
years of professional experience
Work History
Operations Manager
L4 Security
01.2025 - Current
- Launched an Aviation Worker Screening program at Bluegrass Regional Airport
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Streamlined logistics processes to enhance efficiency and reduce operational delays.
- Developed training programs for staff, fostering skill advancement and operational proficiency.
- Analyzed performance data to identify trends, informing decision-making for process improvements.
Private Investigator
Marshall Investigative Group
09.2023 - 12.2024
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Investigated individuals claiming disability to identify and document fraud.
Operations Manager
Amazon Logistics
08.2018 - 03.2021
- Was instrumental in launching two Amazon delivery stations.
- Analyzed and reported on key performance metrics to senior management daily.
- Responsible for volume and labor planing.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
Satellite Communications Team Leader
U.S. Army Active Duty
10.2015 - 06.2018
- Responsible for coordination and execution of missions via satellite in direct support of the Office of the Secretary of Defense, Joint Chiefs of Staff, and other military and civilian agencies in and around the National Capital Region
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
No Degree - 27 Credits
Joint Service Transcript
U.S. ArmyHigh School Diploma -
Woodford County High School
Versailles, KY05.2013
Skills
- Data Analysis
- Operations Management
- Supply Chain Management
- Team Leadership
- Report Generation
- Employee Training
- Microsoft Office Suite Expertise
- Acquisition
Timeline
Operations Manager
L4 Security
01.2025 - Current
Private Investigator
Marshall Investigative Group
09.2023 - 12.2024
Operations Manager
Amazon Logistics
08.2018 - 03.2021
Satellite Communications Team Leader
U.S. Army Active Duty
10.2015 - 06.2018
No Degree - 27 Credits
Joint Service Transcript
High School Diploma -
Woodford County High School
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