Jacob Craig
Shelbyville
Summary
Dedicated retail associate with strong point-of-sale operation and inventory management skills. Committed to delivering exceptional customer service and enhancing team collaboration. Results-driven retail professional with experience in supervising operations and training new associates. Proven ability to maintain organized merchandise displays and resolve customer inquiries while fostering a collaborative team environment. Detail-oriented interim supervisor skilled in inventory management and merchandising display. Successfully coordinated staff schedules to optimize coverage and enhance customer service in a fast-paced retail environment.
Overview
4
4
years of professional experience
Work History
Retail Associate/Interim Supervisor
Columbia Sportswear
Shelbyville
08.2021 - 08.2025
- Assisted customers in selecting outdoor apparel and gear.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions accurately using point-of-sale systems.
- Educated customers about product features and benefits.
- Conducted inventory counts and restocked shelves as needed.
- Collaborated with team members to enhance customer service experience.
- Resolved customer inquiries and concerns efficiently and professionally.
- Participated in training new associates on store policies and procedures.
- Operated cash register to process payments from customers.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Greeted customers and provided excellent customer service.
- Supervised daily operations and staff performance in a fast-paced retail environment.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
Education
High School Diploma -
Martha Layne Collins High
Shelbyville05-2021
Skills
- Point-of-sale operation
- Merchandising display
- Inventory management
- Product knowledge
- Cash handling
- Customer relationship management
- Staff supervision
- Employee training
- Task delegation
- Store maintenance
References
References available upon request.
Timeline
Retail Associate/Interim Supervisor
Columbia Sportswear
08.2021 - 08.2025
High School Diploma -
Martha Layne Collins High
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