Jacob Fisher
Leitchfield
Summary
Assisted in various fields, acquiring valuable skills in customer service and communication. Supported understanding of blueprints and materials management. Aided in identifying job safety protocols and managing day-to-day operations efficiently. Operated heavy equipment including skid loader, mini excavator, directional bore, and digger derrick. Demonstrated commitment to daily work and rapid acquisition of new skills. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Construction Technician
Windstream
Elizabethtown, KY
09.2024 - Current
- Assisted in installation and repair of residential telecommunication and internet/wifi access.
- Supported deployment of both fiber optic and copper-based cable.
- Operated machinery for lifting heavy objects, including mini excavator, skid steer, forklift, digger derrick, and directional bore machines.
- Door knock to gain new and existing customers and assist them in getting set up with newly constructed fiber internet.
Customer Service Technician
Windstream
Clarkson, KY
02.2021 - 09.2024
- Diagnosed and resolved technical issues for residential and business customers, enhancing satisfaction levels.
- Provide information to new and existing customers about the types of services that we offer and assist in getting them started or upgraded to help satisfy their needs.
- Provided support for installation and maintenance of telecommunications equipment, ensuring functionality across services.
- Collaborated with cross-functional teams to streamline service delivery processes and reduce response times.
- Developed training materials for new technicians, improving onboarding efficiency and knowledge retention.
Production Technician
Metalsa
Elizabethtown, KY
07.2019 - 02.2021
- A Product Technician deals with the manufacturing of high quality products for the customer by welding, loading, and assembling parts.
Server
Farmers Feedmill Restaurant
Leitchfield, KY
01.2015 - 01.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining attention to detail.
Education
High school diploma - undefined
Associate - Computerized Manufacturing and Machining
Elizabethtown Community and Technical College
Elizabethtown, KY05.2020
Skills
- Manual Lathe
- Machining
- Welding
- Climbing
- Microsoft Word
- Quality Inspection
- Phone etiquette
- Telecommunication
- Manual Milling
- Customer service
- Attention to Detail
- Blueprint Reading
- Horizontal drilling
- Mechanical Knowledge
Certification
- Machine Tool Operator I May 2020 to Present
- Exploratory Machining I December 2019 to Present
- Measurement, Materials and Safety April 2019 to Present
- Driver's License
- CDL A June 2025 to April 2030 Unrestricted class A CDL. No endorsements
Affiliations
SkillsUSA August 2018 to May 2019 SkillsUSA is a group that competes in skilled trades and teaches young men and women the importance of skilled trades jobs.
Timeline
Construction Technician
Windstream
09.2024 - Current
Customer Service Technician
Windstream
02.2021 - 09.2024
Production Technician
Metalsa
07.2019 - 02.2021
Server
Farmers Feedmill Restaurant
01.2015 - 01.2017
High school diploma - undefined
Associate - Computerized Manufacturing and Machining
Elizabethtown Community and Technical College