Jacob Harper
Shepherdsville
Summary
A genuine passion for training and aviation, strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Associate
Amazon
02.2026 - Current
- Managed delivery routes to optimize efficiency and ensure timely package arrival.
- Collaborated with team members to address delivery challenges and improve service quality.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Airline Ramp Training Supervisor
UPS Worldport
03.2025 - 11.2025
- Delegated tasks to employees throughout the operation
- Assessed new employee skills and strengths to provide customized training.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Collaborated with company leaders and department managers to determine training needs.
- Updated employees with latest policies, procedures and compliance standards.
- Maintained payroll of employees with GTWOR, Citrix, and Excel
Ramp Employee
UPS Worldport
03.2024 - 04.2025
- Member of CHSP to maintain safety and training on the ramp
- Scanned ULDs to ensure proper placement within aircraft
- Operated cargo and belt loaders to load and unload planes
- Effectively communicated with coworkers to a maintain safe and efficient working environment
Ramp Agent
American Airlines
02.2022 - 03.2024
- Trained new hires on how to use ramp equipment safely
- Communicated with flight crews and gate agents to ensure on-time departures
- Sorted and scanned passenger luggage
- Operated tugs and belt loaders to load and unload planes
- Operated lavatory service truck
- Provided high quality service to airline passengers
- Cleaned and detailed aircraft interiors
Education
Aviation Maintenance Tech
JCTC, Southwest Campus
Louisville09-2022
Skills
- Team Leadership
- Time‑sensitive decision‑making
- Plant Safety Awareness
- Employee Development
- Presentation and facillitaton
- Operations Relationship Building
- Heavy equipment operation
- Familiarity with regulatory frameworks
Certification
- Private Pilot Certificate Jun 2021
- Instrument Rating Apr 2024
- Commercial Pilot Certificate Oct 2024
- Certified Flight Instructor In Training
Timeline
Delivery Associate
Amazon
02.2026 - Current
Airline Ramp Training Supervisor
UPS Worldport
03.2025 - 11.2025
Ramp Employee
UPS Worldport
03.2024 - 04.2025
Ramp Agent
American Airlines
02.2022 - 03.2024
Aviation Maintenance Tech
JCTC, Southwest Campus