Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Morgan

Richmond,KY

Summary

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior HVAC Service Technician

Ivey Mechanical
01.2021 - Current
  • Troubleshoot and service commercial HVAC systems including chillers, RTUs (1–100 tons+), boilers, and cooling towers
  • Perform preventative maintenance and diagnostics on hydronic systems, pumps, and water source heat pumps
  • Perform system repairs on major components such as compressors, motors, valves, and piping
  • Lead troubleshooting and repair efforts on complex systems and mentor junior technicians in field diagnostics and best practices
  • Interface with facility managers and construction teams to ensure system performance, efficiency, and code compliance
  • Complete detailed service reports and provide clear communication to clients regarding findings and recommendations
  • Uphold high safety standards, adhering to company policy and OSHA requirements across all job sites

Service Technician

Mako Appliances
01.2019 - 01.2021
  • Repaired and serviced residential appliances including washers, dryers, refrigerators, ovens, and stoves
  • Diagnosed mechanical and electrical faults, ordered parts, and completed repairs efficiently
  • Delivered in-home service calls with a strong focus on professionalism and customer satisfaction
  • Educated customers on equipment care and use to prevent repeat issues
  • Maintained inventory and documented all service activities accurately

Production Shift Leader

More Than A Bakery
01.2017 - 01.2019
  • Supervised production line operations to ensure consistent product quality and adherence to safety and sanitation standards
  • Led and coached a team of line workers, coordinated schedules, and maintained workflow efficiency during shift operations
  • Monitored equipment functionality and worked closely with maintenance for prompt repairs and adjustments
  • Conducted shift changeovers, tracked production output, and ensured compliance with company production goals
  • Promoted a culture of safety and accountability among shift team members

Education

Associate in Science - HVAC Program

Bluegrass Community & Technical College (BCTC)
Lexington, KY
01.2022

Skills

  • Universal EPA 608 Certified
  • Chillers (Air- and Water-Cooled)
  • Cooling Towers
  • Boilers (Gas and Electric)
  • Hydronic Systems
  • Pumps
  • Water Heaters (Tank & Tankless)
  • Water Source Heat Pumps
  • RTUs (1–100 Tons)
  • VAV and VVT Systems
  • VRV/VRF Systems
  • Heat Pump & Gas Furnace Diagnosis
  • Superheat/Subcooling Calculations
  • Electrical & Low-Voltage Troubleshooting
  • Customer Service & Documentation
  • Coolers and Freezers

Certification

  • HVAC Journeyman License – Commonwealth of Kentucky
  • Universal EPA 608 Certification
  • Daikin VRV Installation & Commissioning Training
  • Trane RTU Certifications – Voyager, Precedent, IntelliPak
  • Trane Chiller Certifications – CGAM & RTAC
  • OSHA 30 Certification

Timeline

Senior HVAC Service Technician

Ivey Mechanical
01.2021 - Current

Service Technician

Mako Appliances
01.2019 - 01.2021

Production Shift Leader

More Than A Bakery
01.2017 - 01.2019

Associate in Science - HVAC Program

Bluegrass Community & Technical College (BCTC)

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Jacob Morgan