Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Simpson

Elizabethtown

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Sam's Club. Proven ability to enhance team collaboration and drive quality control, resulting in improved service delivery. Proficient in operating machinery, meeting deadlines, and taking specific measurements to ensure accurate and precise finalized product.

Overview

8
8
years of professional experience

Work History

Server

Longhorn Steakhouse
02.2025 - 09.2025
  • Took care of customers from start to finish, serving food and beverages promptly with focused attention to each customer's needs.
  • Demonstrated strong multitasking skills by managing multiple tables, and ensuring each one had a great and unique experience.
  • Worked with POS system to place orders, handle money, and pay bills.
  • Kept section clean, clear, and pre-bussed. Ensuring each customer had a pristine area to dine in.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Manufacturer

Mouser Cabinetry
08.2023 - 10.2024
  • Operated multiple machines, taking specific measurements down to 1/64", ensuring the specs were entered correctly into each machine for a final finish on the product.
  • Operated hand tools and routers to put specific edgings on doors and cabinets for special orders and a personalized finish.
  • Worked with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
  • Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.

Shipping and Receiving Associate

Gordon Food Service
09.2022 - 08.2023
  • Operated stand-up forklifts to take product off incoming trucks, tag it, and put finished product onto the line for loading.
  • Received incoming shipments, compared contents to associated records and transmitted to proper department.
  • Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Customer Service Manager

Sam's Club
08.2017 - 09.2022
  • Took ownership of customer issues and followed problems through to resolution.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote growth within the company.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Performed audits on product throughout the store to ensure accurate inventory numbers and keep shrink percentage as low as possible.
  • Handled money from all registers, ensuring all cash was entered into the cash recycler, and investigated any discrepancies that were found.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.

Education

North Hardin High School
Radcliff, KY
05.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Team collaboration
  • Quality control
  • Suggestive selling
  • Multitasking and organization
  • Point of sale (POS) system operation
  • Adaptable and flexible
  • Problem-solving

Timeline

Server

Longhorn Steakhouse
02.2025 - 09.2025

Manufacturer

Mouser Cabinetry
08.2023 - 10.2024

Shipping and Receiving Associate

Gordon Food Service
09.2022 - 08.2023

Customer Service Manager

Sam's Club
08.2017 - 09.2022

North Hardin High School

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