Jacob Thorn
Lexington
Summary
Dynamic technician with a proven track record at John Clay Automotive, excelling in troubleshooting and preventive maintenance. Recognized for enhancing operational efficiency and customer satisfaction through innovative solutions and effective communication. Adept at utilizing power tools and equipment, while fostering a culture of continuous improvement and teamwork.
Overview
7
7
years of professional experience
Work History
Technician
Abe's Foreign Auto Repair
02.2025 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Technician
John Clay Automotive
08.2021 - 02.2025
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Optimized operational workflows by integrating cutting-edge technology solutions.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, supervised staff, and inspected equipment.
Lead Sandwich Maker
Subway
09.2018 - 05.2021
- Contributed to a welcoming atmosphere by ensuring dining area cleanliness and proper table settings were maintained throughout the day.
- Maintained current knowledge of industry trends, including popular ingredients or combinations that could be incorporated into offerings.
- Fostered a positive work environment by motivating and supporting team members, leading to increased morale and lower staff turnover rates.
- Implemented regular quality checks on ingredients to ensure freshness and prevent potential health hazards from spoiled products.
- Collaborated with team members to ensure consistency in sandwich preparation and presentation.
- Demonstrated leadership abilities by overseeing shifts as needed when the manager was unavailable.
- Trained new employees on company policies, procedures, and sandwich-making techniques, improving overall team performance.
- Managed inventory levels, ordering necessary supplies to avoid stockouts or overstock situations.
Education
Lafayette High School
Lexington, KYSkills
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Written/Verbal communication
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Equipment maintenance
Timeline
Technician
Abe's Foreign Auto Repair
02.2025 - Current
Technician
John Clay Automotive
08.2021 - 02.2025
Lead Sandwich Maker
Subway
09.2018 - 05.2021
Lafayette High School
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