Jacob Usleaman

Directed and supervised teams in high-pressure environments, ensuring mission success while maintaining strong morale and accountability.

Trained, mentored, and evaluated personnel to strengthen team performance, leadership skills, and adherence to standards.

Maintained strict attention to detail in inventory management, operational readiness, and compliance with regulations.

Adapted quickly to evolving priorities, demonstrating resilience, problem-solving, and sound decision-making under pressure.

Fostered teamwork and discipline, balancing individual strengths to achieve shared goals.

Developed strong interpersonal communication and conflict resolution skills while working with diverse groups.

Delivered exceptional customer service by accurately selecting, preparing, and packaging customer orders to meet quality and timeliness standards.

Communicated effectively with customers to clarify preferences, resolve issues, and ensure a positive shopping experience.

Managed multiple orders simultaneously, demonstrating strong organizational and time-management skills in a fast-paced environment.

Maintained product knowledge to provide recommendations, substitutions, and solutions tailored to customer needs.

Ensured inventory accuracy by tracking product availability, reporting discrepancies, and assisting with restocking.

Collaborated with team members and management to improve workflow efficiency and meet performance goals.

Handled customer concerns with professionalism and empathy, reinforcing brand loyalty and customer satisfaction.

Supported executive leadership, working directly under the CEO to coordinate daily business operations and customer relations.

Collaborated with a sales team to make outbound calls, generate leads, and build relationships with prospective clients including major accounts such as Yum! Brands and Walmart.

Created and processed invoices with accuracy and attention to detail, ensuring proper documentation and timely billing.

Assisted in managing incoming shipments and receiving processes, verifying accuracy against purchase orders and resolving discrepancies.

Maintained organized office records and ensured smooth communication between departments, customers, and executive leadership.

Provided administrative support to senior leadership while contributing to the company’s sales and operational goals.

Developed strong business communication, teamwork, and customer service skills through daily interaction with internal teams and external clients.