Jacob Vanover
Parkers Lake
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Senture
02.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Met customer call guidelines for service levels, handle time and productivity.
- Completed data entry tasks with accuracy and efficiency.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Attended supervisor boot camp.
Deputy Sheriff
Wayne County Sheriff's Department
09.2018 - 02.2022
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
Trooper
Kentucky State Police
06.2015 - 09.2018
- Performed vehicle stops for violations such as speeding or driving under the influence, ensuring roadways remained safe for all users.
- Acted calmly and efficiently in emergency and serious situations such as high-speed vehicle chases and standoffs.
- Testified in court as needed, providing accurate and detailed accounts of investigations or incidents that occurred on duty.
- Maintained accurate records of daily activities, arrests, citations issued, evidence collected, and case progress updates.
- Participated in joint task forces targeting specific criminal organizations or illegal activities within the jurisdictional area served.
- Provided a visible presence in the community, promoting trust and deterring potential criminal activities.
Education
Associate Of Applied Science - Criminal Justice
Somerset Community College
Somerset, KY05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
- Live chat support
Accomplishments
Mentor
Supervisor boot camp graduate
Timeline
Customer Service Representative
Senture
02.2022 - Current
Deputy Sheriff
Wayne County Sheriff's Department
09.2018 - 02.2022
Trooper
Kentucky State Police
06.2015 - 09.2018
Associate Of Applied Science - Criminal Justice
Somerset Community College
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