Jacob Wallace
Fort Wright
Summary
Dynamic and adaptable professional with a proven track record at Motus Freight, excelling in customer service and team collaboration. Recognized for effective problem-solving and strong communication skills, I thrive in fast-paced environments, ensuring operational efficiency and enhancing customer satisfaction. Committed to fostering teamwork and training new team members for success.
Overview
6
6
years of professional experience
Work History
Account Operations
Motus Freight
Bellevue, KY
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Valvoline Instant Oil
Florence, KY
10.2021 - 08.2022
- Assisted customers with oil change services and provided product recommendations.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Maintained cleanliness of service area to ensure safety standards compliance.
- Supported team in achieving service goals through effective communication.
Cashier
Kroger
02.2020 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by balancing daily receipts and managing cash flows.
- Assisted customers with inquiries, providing excellent service to enhance shopping experience.
- Collaborated with team members to ensure store cleanliness and product organization.
- Trained new cashiers on operational procedures and best practices for efficiency.
Education
High School Diploma -
Conner High School
Hebron, KY05.2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Computer skills
- Problem resolution
- Verbal communication
- Team member training
Timeline
Account Operations
Motus Freight
09.2022 - Current
Customer Service Representative
Valvoline Instant Oil
10.2021 - 08.2022
Cashier
Kroger
02.2020 - 08.2021
High School Diploma -
Conner High School