Jacqueline Baugh
Nancy
Summary
Dedicated and experienced professional skilled in team leadership and effective communication within multidisciplinary settings. Known for implementing individualized care plans, enhancing client satisfaction, and fostering collaboration among team members to achieve optimal health outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Serenity Foundations
Somerset, KY
09.2025 - Current
- Implemented individualized support plans to address unique needs and preferences of clients.
- Collaborated with multidisciplinary teams to ensure comprehensive care and effective communication.
- Monitored behavioral patterns and reported changes to supervisors for timely interventions.
- Provided transportation and accompanied clients to appointments, fostering community integration.
- Documented client progress and maintained accurate records in compliance with regulatory standards.
- Maintained clean, safe, and well-organized patient environment.
- Engaged clients in recreational activities to promote socialization and emotional well-being.
Family Home Childcare Provider
ResCare
Somerset, KY
02.2013 - 03.2019
- Assisted clients with daily activities, promoting independence and dignity in personal care routines.
- Monitored clients' health conditions, documenting changes and communicating effectively with family members and medical teams.
- Advocated for clients' needs, ensuring access to resources and services that enhance quality of life.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Direct Care Worker
Caky
Somerset, KY
11.2006 - 02.2013
- Provided compassionate care to individuals with diverse needs, enhancing quality of life and emotional well-being.
- Assisted clients with daily living activities, promoting independence and dignity in personal care routines.
- Implemented individualized care plans, ensuring adherence to specific health and personal goals for each client.
- Maintained accurate documentation of client progress, facilitating effective communication among healthcare teams.
- Trained and mentored new staff on best practices in direct care, fostering a collaborative work environment.
- Monitored client safety and health conditions, promptly addressing concerns to prevent complications or emergencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies for optimal patient outcomes.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Call Center Representative
Blackboard
Somerset, KY
2005 - 11.2006
- Managed inbound customer inquiries, ensuring timely and accurate responses.
- Collaborated with team members to enhance service delivery processes.
- Participated in ongoing training sessions to enhance product knowledge and service techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Team Leader, Disability Client Services
Oakwood
Somerset, KY
03.1996 - 08.2005
- Led team in developing personalized support plans for clients with disabilities.
- Facilitated training sessions to enhance staff knowledge on disability services and compliance.
- Streamlined client intake processes, improving efficiency and service delivery timelines.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Implemented feedback mechanisms to evaluate client satisfaction and improve service quality.
- Advocated for policy changes that improved accessibility and support for individuals with disabilities.
- Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
- Coordinated staff schedules, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Managed budgets and resources effectively, ensuring optimal utilization of funds for maximum client benefit.
- Resolved conflicts within the team, promoting collaboration and healthy communication among staff members.
Shift Manager
Papa John's Pizza
Somerset, KY
04.1990 - 03.1996
- Supervised daily operations to ensure high-quality food preparation and customer service standards.
- Trained and mentored team members on operational processes and safety protocols.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Coordinated shift schedules to maintain adequate staffing for peak business hours.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
GED -
Somerset Pulaski Area Technical School
Somerset, KY05-1993
High School Diploma - Attended, But Received GED At Later Date
Pulaski County High School
Somerset, KY05-1988
Skills
- Time management
- CPR and First aid certification
- Behavior redirection
- Client support
- HIPPA compliance
- Client documentation
- ADL support
- Customer service
- Team leadership
- Multitasking and organization
- Cost control
- Problem-solving
Certification
- CPR and First Aid certification- Expires August 2027
Timeline
Direct Support Professional
Serenity Foundations
09.2025 - Current
Family Home Childcare Provider
ResCare
02.2013 - 03.2019
Direct Care Worker
Caky
11.2006 - 02.2013
Team Leader, Disability Client Services
Oakwood
03.1996 - 08.2005
Shift Manager
Papa John's Pizza
04.1990 - 03.1996
Call Center Representative
Blackboard
2005 - 11.2006
GED -
Somerset Pulaski Area Technical School
High School Diploma - Attended, But Received GED At Later Date
Pulaski County High School