Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquelyn Ellegood

Georgetown

Summary

Professional with strong background in managing multiple restaurant locations. Skilled in team leadership, operational efficiency, and customer satisfaction. Known for adaptability and achieving results through collaboration and strategic planning. Expertise in staff development, inventory management, and financial oversight. Reliable and effective in driving continuous improvement and meeting business objectives. I am a firm believer in the manager sets the pace, and the vibe the manager relays, the staff will follow. I want to develop and broaden work skills by dedicating my time and efforts to a company that
has attainable goals while keeping a positive and desirable environment for guests and staff.

Overview

13
13
years of professional experience

Work History

Multi-Unit Restaurant Manager

Lexlive
05.2023 - Current
  • Oversaw daily operations of multiple restaurant locations, ensuring adherence to company standards.
  • Spearheaded health and safety compliance initiatives, ensuring all locations met regulatory standards consistently.
  • Managed daily operations, ensuring smooth workflow and optimal productivity across multiple restaurant units.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw box office operations, streamlining processes for increased efficiency in ticket sales management.
  • Recruited trained, and supervised a diverse team of staff members to ensure seamless theatre operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cash and bank handling procedures were followed in a precise method everyday and included daily
    bank deposits.

Parks and Recreation Employee

Pavilion
05.2012 - Current
  • Coordinated recreational programs, enhancing community engagement through diverse activities and events.
  • Enhanced visitor experience by providing exceptional customer service and assistance in facility navigation.
  • Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
  • Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Supervised children's activities, ensuring safety and engagement in play zones.

Kitchen Manager

Applebee's Neighborhood Grill & Bar
02.2015 - 05.2024
  • Oversaw kitchen operations, ensuring compliance with food safety and sanitation standards.
  • Trained and mentored staff to enhance culinary skills and improve team performance.
  • Developed and implemented efficient workflows to optimize food preparation processes.
  • Managed inventory levels, reducing waste through effective ordering practices.
  • Conducted regular staff performance evaluations, providing constructive feedback for improvement.
  • Resolved customer complaints swiftly, enhancing overall dining experience through effective service recovery.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Number 1 in to go sales of the company
  • Training Kitchen Manager at 2 separate locations and helped train and guide new managers to our area, along with other areas as well.
  • Made bi-weekly schedules for staff within the restaurant (servers, bartenders, hosts, to go specialists, and kitchen staff) to match labor budgets
  • Cash and bank handling procedures were followed in a precise method everyday and included daily
    bank deposits.
  • Ability to effectively open and close the store without issues arising.
  • Cash and bank handling procedures were followed in a precise method everyday and included daily
    bank deposits.
  • Completed truck and produce orders, along with liquor orders according to budgets and restaurant buisness.
  • Weekly inventories maintaining a good food cost and BWL
  • Filled in as acting General manager whenever the General manager was on vacation.
  • Using excellent social skills was key in this position. We used a method in which every guest was
    greeted and checked on at their table to ensure a pleasant dining experience. Building a rapport
    with your staff and guest made the job rewarding in many aspects and sales goals would be met
    due run in a smooth shift with little to no problems that couldn’t be fixed immediately.

Server

Galvins
07.2022 - 08.2023
  • Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
  • Managed food and beverage orders efficiently, maintaining accuracy and timeliness.
  • Trained new staff on established service protocols and menu knowledge.
  • Collaborated with kitchen staff to streamline order delivery and enhance guest satisfaction.
  • Possessed the necessary social skills needed to effectively take care of guest while ensuring a
    positive dining experience.
  • Was able to maintain sections of tables, whole successfully completing sidework, as well as helping
    fellow co-workers so we all are taking part in good guest relations.

Education

Scott County High School
Georgetown, KY

Skills

  • Labor management
  • Operations management
  • Passion for customer satisfaction
  • Customer engagement
  • Organization and prioritization
  • Responsible and Reliable
  • Experience in Cash and Bank handling procedures
  • Can work under pressure while meeting goals
  • Food service background
  • Wonderful social skills

Timeline

Multi-Unit Restaurant Manager

Lexlive
05.2023 - Current

Server

Galvins
07.2022 - 08.2023

Kitchen Manager

Applebee's Neighborhood Grill & Bar
02.2015 - 05.2024

Parks and Recreation Employee

Pavilion
05.2012 - Current

Scott County High School

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Jacquelyn Ellegood